2 Customer care International Representatives

Are you driven and have an interest in technology? The company is one of the leading providers of cross-boarder communication services with customers like operators, service providers, content providers and other large-scale user's world wide.The Client has a strong focus on growth in the U.S., Eastern Europe, the Near East and Asia, especially on IP-services.They are now looking for Customer care International Representatives, English and Russian speaking.Work description: The Customer Service Centre, where you would be working, is located in Kista, with plans to move to Farsta, and provides service to their customers 24/7.Acting as the Single Point of Contact, the will take care of customer requests regarding services/faults, delivery, billing, sales and always own and drive customer issues to resolution.The team will also constantly communicate to customers during on-going cases. Your main responsibilities in this position will be: - Make a first analysis of customer request and try to find a solution - Handover complicated questions to the correct team for resolution - Give professional feedback to customers regularly, according to SLA's (Service Level Agreements), during on-going cases.- Log all actions taken and contacts with customers in support systems - Handle orders regarding for example cross-connects, remote hands and minor upgrades - Help customers getting in contact with appropriate person for advanced sales questions - "Ownership" of issues opened by the team and handed over to others for resolution - Keep track of SLA thresholds and commitments and search information - Report to customer when solved (both orally and written) handling of escalations and the follow up.- Contribute to the fulfillment of the team and corporate visions and goals.Work scope: Customer Care is open 24 hours a day, 365 days a year.You will be working full time, in shifts.During the first 6 months you will be employed by Brainpeople and then recruited to the company.Opportunities: There are great opportunities for a career in the company and you will be offered an introduction period with education and introduction of the company's products.There are many different career paths within the company for the right person who wants to stay and take on new challenges.Competence: We want you to have a general technical knowledge and interest within telecommunications or TCP/IP and be a advanced PC-user.You should have excellent communication skills, both over the phone and in writing.Since you will work with international clients you need to be fluent in English, both written and spoken, and if you have experience from work in an international environment it's a big plus. It is meriting if you have a good knowledge of at least one of the following languages, Russian, French, Spanish, Chinese or Turkish. Personal skills: As a person you are service-minded, a good team player with a great sense of responsibility.You need to be extrovert, actively networking and a problem solver.You should also have analytical skills and be able to handle several issues simultaneously.Interested?All interviews will be held in english.