2nd Line Technical Support Agent to TaxiCaller

Since 2011, TaxiCaller has been on a mission to transform the transportation industry, providing our taxi dispatch and fleet management software to taxi companies around the world. We’re really excited to offer an opportunity for the right person to now join our small but dedicated Customer Support Team located at our headquarters in Linköping Science Park.
About the Position
As a 2nd line support agent, no two days will look the same. Your daily focus will be advising and guiding our 1st line support team, providing them with advanced technical support and assisting them with account management. Over time, you will become an expert in the system and point of contact for anyone internally, you’ll be providing operational and technical support to teams across all of our departments. Additionally, our customer support team is also responsible for quality assurance and the development of our 1st line agents, content creation for our user guides, manuals and release notes, regression testing of new releases and are tasked with verifying any reported bugs or other issues.


Your daily tasks will include:
● Providing operational, technical and account management support to our 1st line support, sales and KAM teams.
● Supporting our Marketing team in content creation, ensuring technical accuracy.
● Supporting our Sales teams in sales demos and general technical support.
● Content creation for support resources such as user guides and manual inserts.
● Quality assurance and the development of internal training material.
● Contribution to developing new internal processes and policies.


To succeed in this role, we believe that you:
● Work effectively in a team.
● Are a curious and fast learner.
● Take responsibility for your own development.
● Provide a high level of customer service and have a full understanding of its importance.
● Have excellent problem-solving skills and the ability to think “outside the box”.
● Have great attention to detail.
● Communicate clearly, both verbally and in writing (fluency in English is a requirement).
● Possess great computing skills and are interested in all things technical.
This is considered an entry-level position and although we don’t believe that you need specific qualifications to succeed in this role, it is very important that you are interested in tech, and have a basic understanding of computing, cloud-based services, and mobile technology.


It will be considered an advantage if:
● You speak additional languages, especially Finnish, French, or Spanish.
● You have experience in technical support, ideally in an international environment.
● You have a basic understanding of software, APIs and mobile applications.


This is a great opportunity to work as part of an ambitious team whose goals are centred around growth and scalability with a strong focus on the customer experience. Your efforts will have a direct influence on how we develop and you will help to shape TaxiCaller for the future. We’re a young company and the possibilities and career opportunities will only grow along with our success.
Start date: Expected early May.
You can learn more about working with us here: https://www.taxicaller.com/en/careers and here www.linkedin.com/company/taxicaller.
Recruitment will continue until we feel we’ve found the right fit, so we recommend applying as soon as possible and we look forward to hearing from you!