3 System21 Incident Owners

Sandvik Mining and Construction is looking for 3 System21 Incident Owners Introduction Sandvik Mining and Construction has a common business system platform for its different functional areas where the iSeries based ERP-system System21 have a central role.We are now in a phase of moving to the next generation of our ERP-system, System21 Aurora.At the same time there is a change process ongoing within SMC to establish common processes within the business area. Key performance areas - Follow up day to day issues - Set priority on issues based on urgency and add extra information into Help Desk Application (USD) needed for follow up - Assign issues to Competence support team/other instance depending on priority and problem - Follow up that Competence support team/other instance work with assigned problem directly (priority 2 and 3).- Escalate issues to System21 Support Manager/Global Support Owner when needed.- Provide first and second level support.Analyze-, reproduce- and solve problems.Data corrections. Your profile - Analytical skills - Problem solver - Strong computer skills - Good communicator - Fluent in English - Ability to work independently - Knowledge of System21 processes and databases is seen as an additional qualification as well as knowledge of business processes and Sandvik way of working. Flexible location: APAC / EMEA / Americas Contact information Please apply not later than 2007-08-15 at www.sandvik.com /career Contact person Mårten Näsvall Accenture Services AB/Peopleline Sandvik Mining and Construction is a business area within the Sandvik Group and a leading global supplier of machinery, cemented-carbide tools, service and technical solutions for the excavation of rock and minerals in the mining and construction industries.Annual sales 2006 amounted to about SEK 25,000 M, with approximately 12,200 employees.