3M is looking for a Norwegian speaking CIR Finance Coordinator

3M is a global science company that never stops inventing. Using 46 technology platforms, our integrated team of scientists and researchers works with customers to create breakthroughs. Our inventions have improved daily life for hundreds of millions of people all over the world. In the Nordic Region 3M has offices in Stockholm (headquarter), Copenhagen, Helsinki and Oslo, employs 1100 people. In Sweden, we have R&D and manufacturing in Gagnef, Värnamo and Västervik. For more information, visit www.3M.com

For this position you will be hired by Manpower, but you will be working at 3M.

You will be a significant part of the Nordic Customer Issue Resolution Team (CIR) based in 3M's brand-new office spaces in Solna, Järva Krog. Do you have previous experience from a similar position and are a person with strong service gist who would love to join an organization that will encourage and motivate you to reach your full potential? What are you waiting for? Apply today!

The overall mission of the role is to provide excellence in Customer Issue Resolution to 3M's customers through accurate, timely communication and proactive investigations to drive reduction in delinquency.

Job Responsibilities

* To investigate the root cause of delinquency issues, ranging from invoice Queries, Pricing, Supply Chain queries and work as a team to resolve within a timely manner.
* Liaising with Customer Service, Customer Financial Services, Business Services and the Businesses to understand issue, the next steps and required communication back to the Customer.
* Raise disputes within SAP and Salesforce cases to satisfy customer issues, Financial Standards and Customer Expectations.
* Analyze Issue history to proactively investigate any potential issues and rectify upfront.
* To ensure all transactions always meet required compliance standards.
* To liaise with the business and Customer Service on customer relationship management.
* Flexibility around Bank Holiday working due to country responsibilities

Knowledge & Skills

* Proficient in Norwegian and desirable in other Nordic language.
* Good knowledge in English speaking and written.
* Good communication and organizational skills are essential in the fast-paced customer service environment.
* Previous SAP and Salesforce experience, customer facing, or customer service experience is desirable.
* Invoice Management and Investigations experience desirable.
* Ability to quickly adapt to new systems and processes is also essential.
* Experience of supply chain and logistics is also desirable.
* Full training will be given.

Person Profile

We are currently looking for a Customer Issue Resolution Financial Coordinator to help manage the Accounts Receivable portfolio for one or more 3M Business Units, Divisions, and/or Business Groups, following generally defined policies and procedures. As this is a customer-facing position, interaction is with both internal 3M clients and external 3M customers. An individual employed in this position is expected to broaden their knowledge of credit policies and principles and strengthen skills in analysis, reporting, negotiating, and presenting. This position works independently to meet targets and objectives set by 3M management.

Contact

You apply for the position via the application link. As the selection will take place on an ongoing basis, it is important that you send in your application as soon as possible. We only accept applications this way. The position may be filled before the last application date.

Welcome with your application!