3RD LINE TEAM MANAGER

Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.

Are you a leader with a background within support and ready to work at a hyper growth company within Software Asset Management? Then you are the one we are looking for!

We are looking for a Team Manager to establish and grow Snow Software's 3rd line support team.

WHAT YOU'LL BE DOING

Since our employees are our biggest and most important assets, your main focus will be your team and the individuals in it. We expect you to build a motivating environment and a great team spirit for each individual to grow in.

The 3rd line team solve complex incidents related to our products, as well as working proactively with problem management. This requires them to work in close collaboration with the product development teams.

Your role will be to coordinate and coach the team as well as refining strategies to make sure we successfully deliver a world class support experience to all Snow’s customers globally.

SKILLS & REQUIREMENTS

You have previous experience from working within support and have defined and implemented strategies to 3rd line support teams. We see that you are a communicative person and a great listener who enjoys working closely together with your team. You believe in empowering each individual and encourage innovation to build a strong engineering culture.

Since we are a fast-changing company you enjoy a dynamic environment and adapt to the changes you meet. You are a problem solver, think analytically and of course have a great passion for technology.

JOIN US

This is a chance for the right person to accelerate their career and succeed in an environment where you will have the possibility to make a daily impact. Everyday you’ll get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. If you are the right person for the role we’ll offer you exciting and developing assignments and you’ll get to be a part of a fantastic journey within a dynamic high-growth business.

We look forward to your application!