4G / 5G Packet Core Tier 2 Support Engineer

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity
Ericsson’s Packet Core products are growing on the market and our customers are now beginning the transition to 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG) and Mobility Management Entity (MME). We can offer an exciting role driving Customer Service Requests by being a key player in customer emergency handling.

You will
be part of the Deployment support team that directly supports our most prioritized customer deployment projects.
join a great team with huge experience in mobile networks where everyone helps each other and has regular competence sharing sessions. We believe in and practice constant learning through courses, training and rotations.
have possibilities to travel to customers or other Ericsson sites, to build an Ericsson-wide network and to make a name for yourself as a technical specialist. We believe this will bring satisfaction of knowing that you make a difference for our customers every day.


To be successful in the role you must have
Have the skill and will to work with groundbreaking technology requiring constant competence development to keep up.
Enjoy being the key technical person that many depend on to fix urgent customer problems.
Be comfortable in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing.
Be interested in mobile networks and want to be part of the transition to 5G and the evolution of our Ericsson Packet Core products to cloud native.
Be a team-player with good communications skills, proficiency in English


What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
To know more about the life at Ericsson, meet some of our colleagues in our People film. https://www.ericsson.com/en/careers/working-here/our-people-film?utm_source=jobad&utm_medium=Referral&utm_campaign=GFHR_Global_PeopleFilm2020_28012020

Interested in joining our #TeamEricsson? Feel free to apply and include resume in English, outlining how you meet the specific requirements of the position.

Location for this role: Göteborg, the successful candidate will be physically located at our office in Lindholmen.
Recruiter: Lisa Tsiaklides lisa.tsiaklides@ericsson.com
Kindly note that we cannot process applications sent via email.
Please send in your application in English as soon as possible since the process is ongoing.

What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Sweden (SE) || || Göteborg || [[mfield2]]
Req ID: 637379