4G / 5G Packet Core Tier 2 Support Engineer (381022)

Do you have a passion for troubleshooting, finding the root causes of and solution to sophisticated technical problems? Join us as our new colleague in the role of Tier 2 Support Engineer!
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

About this role:
Ericsson’s Packet Core products are growing on the market and our customers are now beginning the transition to 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG) and Mobility Management Entity (MME).
We can offer an exciting role driving Customer Service Requests by being a key player in customer emergency handling. You will be part of the Deployment support team that directly supports our most prioritized customer deployment projects.
You will join a great team with huge experience in mobile networks where everyone helps each other and has regular competence sharing sessions. We believe in and practice constant learning through courses, training and rotations.
You will have possibilities to travel to customers or other Ericsson sites, to build an Ericsson-wide network and to make a name for yourself as a technical specialist. We believe this will bring satisfaction of knowing that you make a difference for our customers every day.

To be successful in this role we believe you:
Have the skill and will to work with groundbreaking technology requiring constant competence development to keep up.
Enjoy being the key technical person that many depend on to fix urgent customer problems.
Are comfortable in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing.
Are interested in mobile networks and want to be part of the transition to 5G and the evolution of our Ericsson Packet Core products to cloud native.
Are a team-player with good communications skills, proficient English and a professional mentality.


Location for this role: Göteborg, the successful candidate is will be physically located at our office in Lindholmen.
Kindly note that we cannot process applications sent via email.
Please send in your application in English as soon as possible since the process is ongoing.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Sweden (SE) || || Göteborg || R&D