Account Manager

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company based in Stockholm and now, we are looking for a Relationship Manager to join our team.
As a Relationship Manager, you will lead the expansion of our existing Enterprise customers and tap into new opportunities within our current customer base. You will serve as a trusted adviser, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible.
We expect you to have high energy, an entrepreneurial tempo, and the ability to work closely with our marketing and product colleagues, with a strong focus on business opportunities and sales. We are looking for someone who can create relationships with our customers, who are some of the largest companies in the world.
We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.
We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.
Responsibilities for the role:
Commercial ownership of our current enterprise customers
Build relationships with customers such as Unilever and Slack, in more than 150 different countries
Expand engagement and contracts with our current enterprise customers
Manage a continuous pipeline for new expanding opportunities
Ability to assess business opportunities and use data to inform decision-making and persuade others
Ownership of renewals of ongoing agreements and minimize churn
Set and develop the strategy for best-in-class scalable customer expansion and customer success
Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives
Collaborate with the Product team in terms of being the voice of our customers

Responsibilities not included in the role:
Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
Closing new customer contracts (Account Executives does that)
Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:
World-class lead-generation from the Marketing and Product teams
Marketing and Sales team to support in analysis and tactics
Sales Development Representatives to support in lead qualification
Sales Operation function
Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Must haves for the role:
Experience of 1-2+ years with high volume / transactional sales working with a CRM platform
Ability to assess business opportunities and use data to make informed decisions and persuade others
Passion for building relationships and work with long-term engagements
Knowledge of software contract terms and conditions with the ability to create fair transactions
Strong negotiation skills and accurate forecasting skills
Ability to manage a large number of prospects simultaneously while positioning company products against direct and indirect competitors
Sustain success in acquiring new business or customer acquisition
You are required to have professional level English - we sell to 150+ countries today
Excellent communication skills

Not required:
You don’t have to know Swedish (we are an English-first organisation, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities!)



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