Account Manager

DESCRIPTION
As an Account Manager, you will have a passion for working with clients, helping them to solve their challenges and drive forward successful delivery. You will help clients navigate business transformation, create strategies and solutions, oversee delivery, build effective relationships, drive successful business outcomes and develop business expansion for EPAM Nordics.
RESPONSIBILITIES
Oversee a portfolio of accounts in accordance with the agreed Business Unit plans and growth targets
Establish good and trustful relationship with business departments on the client side
Co-ordinate the preparation of customer proposals and statements of work
Oversee the management of EPAM client financials, contracts, work with accounting group on invoice generation and payment. Oversee engagement timesheets and billing information
Manage customer expectations and addressing their needs and concerns
Responsible for successful delivery on account
Define targets and metrics/KPIs for Delivery Management on account/project:
Collect and analyze data and responsible for P&L, ROI, financial forecasting, weekly/bi-weekly status reviews
Organize communication channel for information exchange on account
Escalate issues in delivery to the client's upper management as required
Resolve complaints and preventing additional issues by improving processes
Responsible for setting up the account portfolio’s short and medium term strategy to drive the profitable growth of existing clients consistent with corporate objectives and goals:
Upon account growth to secure delivery across the whole account
Have clear understanding of project staffing and coordination
Make sure that the customer executes their responsibilities on the engagements
Constantly and proactively look for opportunities to up sale EPAM capabilities and expand EPAM service offering:
Identify and develop new opportunities from existing clients to achieve our objective of developing full service partnership
Develop understanding of key stakeholders in the client organization, including the procurement organization, have an idea of budget cycles and limits



REQUIREMENTS
Proven work experience of 2-5 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Account Management experience and experience managing and working with offshore application development teams
Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
Excellent written and oral Swedish and English
Have a Humble, Hungry and Smart – Ideal Team Player attitude:
Humble: Works for the good of the team, shares credit for successes
Hungry: Self-motivated, diligent, and have a strong desire to always strive to learn and do more and constantly look toward the next opportunity
People Smart: Emotional intelligent and interpersonal aware. Exercise great judgment and intuition around group dynamics and are fully aware of the effect your behavior have on others



WE OFFER
Competitive compensation depending on experience and skills
Opportunity to work on leading edge platforms, working in a fast-paced, agile, software engineering culture
Knowledge-sharing with colleagues from EPAM's global tech communities
Unlimited access to LinkedIn learning solutions
Regular performance feedback and salary reviews
Opportunities for professional growth



Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.