ACCOUNT MANAGER TO JOIN OUR TEAM!

Workshop - The consumer experience agency is the largest and leading retail agency in the Nordics and we work with some of the world’s largest brands. We combine strategical, creative and tactical services to create innovative consumer experiences both online and offline. Join us in creating unique and engaging pop up concepts for various brands, become one of the best brand ambassadors on the market, develop and operate store concepts or be our next social media expert. WorkShop provides an end-to-end solution, from the initial design concepts to bringing the ideas to life. We all share a passion for pushing the limits within retail and have a culture with a strong sense of community where every voice can be heard.

WorkShop is one of the fastest growing agencies in Europe and to support this growth, we are now looking for a new superstar to our team. A service-minded, result-oriented and forward-thinking Account Manager.

As Account Manager you are outmost responsible for the accounts appointed to you. You are the glue within the agency, bringing different competencies and project teams together to answer on client requests and needs. You are responsible for creating strong relationships and making sure that we are overdelivering on client expectations. Your key metrics and objectives are to increase the gross profit and revenue in combination with a high client satisfaction.

RESPONSIBILITIES IN THIS ROLE:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationship with key stakeholders and influencers

- Provide annual account development plans and report progress on monthly/quarterly basis

- Coordinate and govern the different service streams that is provided to the client

- Ensure that the contract between us and client is being fulfilled from both parties and negotiate the contract upon renewal

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business based on growth opportunities

- Follow financial workflow including budgeting, forecast, financial follow-up, washout sessions, invoicing

- Assist with challenging client requests or issue escalations as needed



WE BELIEVE OUR NEW ACCOUNT MANAGER:

- Have previous experience from Account Management
- Are fluent in English and local language
- Are an advanced user of Excel
- Are strong in communication
- Are eager to learn and develop
- Have a winner mentality
- Keep promises, deadlines and always aim to overdeliver
- Are an ambassador for Workshop and all our clients
- Always brings a positive attitude




KEY METRICS:

- Client Satisfaction
- Revenue and Gross profit growth (account growth)
- Gross profit margin
- Employee satisfaction




WorkShop offers you an exciting job in an international and dynamic organization where there is a short time gap from idea to action. Would you like to join us?

Placement: Stockholm, Oslo or Copenhagen
Start: As soon as possible or according to agreement
Working hours: Full time

Selection and interview process is ongoing; therefore, please apply as soon as possible. We don't accept applications by mail, apply therefore via add. Last application day is 2022-05-16.

Learn more about our company at work-shop.com (https://www.work-shop.com/) and follow us on Facebook (https://www.facebook.com/workshoptheconsumerexperienceagency), LinkedIn (https://www.linkedin.com/company/724670/admin/) and Instagram (https://www.instagram.com/workshopretail/)!