ADM Software Developer (657182)

About this opportunity
We are now looking for an IT System Expert that will support the realization of solutions by providing specialized technical expertise on systems, platforms, databases, networks and security in Application Development and Maintenance projects. You will handle the customer, driving the technical discussion on resolving the Production incidents as a 2nd Level Maintenance Support Expert for the Ericsson Order Management solution for major Telco Operator in Nordics area.

You will be responsible for understanding and supporting business rules of the customer application by facilitating and solving end-user incidents and problems in Order Management domain.

You will be part of a multi-skilled and diverse team that is spread across many countries around the world with intense interaction with Ericsson and Customer people.

Main goal for you is to provide efficient and clear response to the functional and technical requests related to the Ericsson Order Management application in Production environment.

What you will do
- Have a key customer facing role, responsible for interacting with Customer support teams and Ericsson support teams

- Driving troubleshooting session for incidents/problems investigations

- Provide the initial assessment to 3rd Level support team for Bug Fixing

- Support the "work arounds" and restoration of the Application in Production

- Support the Deployment/Sanity Test/Shakeout in Production

- Be the point of contact for Ericsson Products incidents

- Be part of the "On call support-team" during non-business hours

You will bring
- Education: Academic degree, minimum on Bachelor's level in engineering/IT Telecom

- Min years of experience: 3+ years in Application Maintenance Support or Software development

- Domain experience: Telco Industry, BSS/OSS domains, preferably in Order Management applications

- High sense of urgency and commitment to resolve issues

- Ability to prioritize and communicate properly with different stakeholders internally and with Customer


Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Visit https://www.ericsson.com/en/careers/hiring-process to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more at https://www.ericsson.com/en/careers.

Primary country and city: Sweden (SE) || Stockholm
Job details: Software Developer
Primary Recruiter: Kristina Lundqvist