Administrator - Desktop Outsourcing

Electrolux is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers sold under esteemed brands such as Electrolux, AEG-Electrolux, Zanussi, Eureka and Frigidaire. In 2006, Electrolux had sales of SEK 104 billion and 59,500 employees. For more information, visit http://www.electrolux.com/press. Electrolux IT is responsible for the IT strategy of the Electrolux Group and how this is implemented throughout an extensive range of solutions, systems and applications that are fundamental for all of the Group's operations around the world. Our 510 employees serve some 30,000 IT users at all levels of the Electrolux Group. The CTO organization handles technology and infrastructure related services for the Electrolux group. It provides IT operations and infrastructure services; sets standards and guidelines on IT security and technology; establishes and promotes standard processes around management of IT services within the Group. The organization is structured around a global framework but with regional and local focus where required, to ensure maximum benefit, reliability and flexibility of the IT infrastructure addressing the current and future demands of the Electrolux business. ADMINISTRATOR - DESKTOP OUTSOURCING Objectives: To provide finance administration support for desktop outsourcing contract with a specific focus on data quality. To provide input into the cost model for identifying, controlling, maintaining and verifying the versions of all cost items related to this contract (both internally and externally). Works together with customers to ensure any issues, queries are dealt with in a professional manner. Work together with peers within Group IT Finance to ensure consistency and support for the IBM contract. Key operational responsibilities: . Assist in the price calculation (seat price from IBM) according to the contract and after any subsequent negotiations . Managing variable costs and forecasting these (e.g. contracted quotas) . Check the invoice file volumes and prices towards the IBM input file . Customer support for billing questions/queries . Participate in the monthly meetings with IBM . Initiate or manage small projects in the desk top area . Document and facilitate the resolution of any issues related to IBM and Customer Billing . Assist in maintaining correct information for end-users . Assist in processing requests for additional services Previous Experience: .Educational background in financial analysis .Data handling and vigorous input checking to ensure accuracy and integrity .Understanding of budgeting and forecasting techniques .Very skilled in excel to extract and analyze data Personal Attributes: .Excellent written and verbal communications skills .Self motivated and results focused .Ability to accept and manage change .Team player, must be very open to different cultures, different ideas .Good listener but also decisive when needed .Good social skills, able to get difficult messages about technical issues across Language: .Verbal and written English Please read more about Electrolux