After-Sales EV Support Engineer

This is where it starts, our values:
Dare – we dare to take steps no others have taken before and be pioneers in a new industry. We encourage our colleagues to take decisions by themselves, develop their own competences and knowledge, to believe in themselves, think outside the box and do things differently.
Care – our customers is our number one priority; we treat them like kings. We encourage our colleagues to take care customers, colleagues, work quality but also to celebrate their incredible colleagues.
Share – we believe in knowledge. As a pioneer in our industry we constantly share our knowledge and expertise with our colleagues to constantly support self-development.
This is us:
Shift Electric Mobility is today active in 4 countries: Sweden, Denmark, Norway and Finland. We deliver all-in-one solutions to automotive actors such as BYD. Everyday we provide technical support to our customer all over the Nordics in order to insure the reliability of their operation.
Our customers operate public traffic with electric buses and our responsibility is to insure their reliability in their day-to-day operation whatever the time, the weather, the failure.
Shift Electric Mobility has its headquarters in Jönköping, Sweden and is privately owned. We are part of the North Castle group. Long story short, we are small and entrepreneurial, but with strong muscles.
The role:
The After-sales department of Shift Electric Mobility is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning full electric bus fleets.
This is including, but not limited to, establishing and managing service networks in Sweden and other Nordic countries where we have operations, providing technical support to our customers and service providers, supply chain and logistics management of spare parts, training to the customers, operators and service providers, and continuous feedback to QA, R&D teams internally for product improvement.
The main objective of your team is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.
Our expectations:
You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.
In this position, you will provide all-round after-sales support to our customers. Maintain good relationship and reputation with customers, operators and service providers. Work with R&D, QA and production teams to improve our eBus product data to report to manufacturer.
Key responsibilities
Technical support
Undertake and assist with after-sales operational issues (e.g. technical diagnosis, repairs and maintenance);
Audit and provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);
Take lead on delivering technical solutions for highly concerned topics;
Help the service provider to implement technical upgrades and service campaign;
Create FMEA/D-FMEA report, help to improve the products together with R&D, QA teams.

Service team management
Supervise the diagnostic tool, special tool and fast-mover parts at the service providers’ workshops;
Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.

Customer relationship
Develop and maintain the customer relationship;
Schedule account & operational meetings with customers;
Handling customer’s demands and complaints.

Experience, skills and qualifications:
You have education in mechanical, electrical, automotive engineering with solid mechanical and electrical systematic knowledge;
Relevant work experience with after-sales service of buses, trucks, commercial vehicles;
You have fluent Chinese & English language skills, other Scandinavian languages will be an advantage;
You have excellent communication skills and solutions-oriented mindset;
You are a team player, also able to solve problems independently;
You can drive a passenger car or you are in process of getting your driving license (Category B);
You are a doer who doesn’t mind hands-on approach;
You have the willingness to travel on a frequent basis within the Sweden and possibly to other Nordic countries;
Relevant work experience with after-sales service of buses, trucks, commercial vehicles will be a plus.

We offer:
Opportunity to be a part of a solid, multi-industry and fast-growing international company;
Space and freedom for your personal growth and career development in the sustainable industry;
Competitive remuneration based on your performance and experience;
Additional perks such as communication and commuting allowances;
Team building events and employee learning opportunities.



Apply by sending your CV & Motivation letter in English!