After Sales Leader

Want to be a part of giving the IKEA supply chain that extra shine? IKEA Intralogistics holds a unique position within the IKEA value chain. IKEA Supply is part of Inter IKEA and is responsible for different business units across the IKEA value chain. We lead the supply agenda across many functions and work together with various stakeholders in all our retail markets to secure customer availability at lowest total cost. Intralogistics support with establishing, optimizing, integrating, automating, and conceptualizing logistical flows for any (IKEA) unit that has a logistic or fulfilment component. With innovative, technology driven and automated intralogistics solutions for any IKEA unit we will together reach more of the many. To our amazing team we are seeking an After Sales Leader who will lead the after sales agenda at IKEA Intralogistics.
Please note that we have a prefered candidate for this position.
As a After Sales Leader in our team we want you to secure excellent performance and growth. You will act as One Global After Sales Operations along our core processes, together with relevant functions and people contributing towards IKEA business objectives. You will lead and create BPL process for After Sales based on relevant IKEA strategies, directions, and future customer’s needs. Organize, lead, and encourage all involved with the aim to create growth by developing the business and people together. You will lead the implementation of the Business plan and secure the goal fulfilment and develop and build business competence within area of responsibility. Furthermore, you will be responsible to create budget for After Sales, follow up, act on deviations and profit and lost. Responsible to share in comprehensive way direction, actions, and status to different stakeholders. You will secure service with external and internal partners regarding equipment, processes & ways of working. You will also lead and implement action plans which delivers to Intralogistics business direction