After-Sales Support Engineer

After-Sales Support Engineer
The After-sales Department
The After-sales department is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric bus fleets.
This is including, but not limited to, establishing and managing service networks around Sweden, providing technical support to our customers and service providers, supply chain and logistics management of spare parts, training to the customers, operators and service providers, and continuous feedback to QA, R&D teams internally for product improvement.


The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.
Our expectations
You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.
In this position, you will provide all-round after-sales support to our customers together with our service providers in Sweden. Maintain good relationship and reputation with customers, operators and service providers. Work with R&D, QA and production teams to improve our eBus products.
Key responsibilities
Technical support
Undertake and assist with after-sales operational issues (e.g. technical diagnosis, repairs and maintenance);
Audit and provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);
Take lead on delivering technical solutions for highly concerned topics;
Help the service provider to implement technical upgrades and service campaign;
Create FMEA/D-FMEA report, help to improve the products together with R&D, QA teams.

Service team management
Supervise the diagnostic tool, special tool and fast-mover parts at the service providers’ workshops;
Collaborate with service providers to deliver excellent service quality and capacity to our customers.

Customer relationship
Develop and maintain the customer relationship;
Schedule account & operational meetings with customers;
Handling customer’s demands and complaints.

Experience, skills and qualifications:
After-sales service/ technical service experience with electrical buses;
Mechanical, electrical or automotive engineering education background with solid mechanical and electrical systematic knowledge;
Excellent Chinese and English language skills, Swedish language skills will be an advantage;
Excellent communication skills and solutions-oriented mindset;
Team player with very good organizational skills;
Problem solver with hands on approach;
Open to travel on a frequent basis within the Sweden.



We offer:
Opportunity to be a part of a solid, multi-industry and fast-growing international company;
Space and freedom for your personal growth and career development in the sustainable industry;
Competitive remuneration based on your performance and experience;
Team building events and employee learning opportunities.





About BYD
BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.




Technical service / Service engineer / After Sales / After Market / Mechanical engineering / Electrical engineering / Automotive engineering / Electrical vehicles