After Sales Technical Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
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We are looking for an After Sales Technical Specialist to Process Control Platform Operations in Västerås. You will join a global Level 3 support team of product experts with a focus on leading-edge process automation products within the Energy, Process and Marine industries.
This position reports to Technical Support Manager.
Your responsibilities
Manage support cases concerning our developed products escalated by ABB front end Level 2 organizations
Diagnose and isolate problems through analysis of user problem descriptions: review of log files, remote diagnostics, reproduce identified issues in lab environment
Occasionally participate in field/site activities to diagnose and resolve complex issues or conduct system health checks
Participate in meetings with front end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers
Maintain technical competence for responsible products and third-party technologies
Identify systemic issues and participate in the development of field communications to be released to the public
Participate in product development projects to help define supportability requirements and product support plans
Be part of introduction of new products and technologies such as Next Generation Products and cloud-based solutions (ABB Ability Edgenius)

Your background
Experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems. Alternatively a degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering or Software Engineering
Preferably knowledge in ABB PA PCP products (800xA, Advant) and third-party technologies such as Microsoft, Virtualization (Hyper-V, VMware), network communication
A high level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset
Demonstrated sense of ownership and responsibility working both individually and in a team
Good Swedish and English communication skills, both verbal and written
Open for domestic and international travel in specific cases

More about us
Our Process Automation business offers a range of solutions for process and hybrid industries, including our industry-specific integrated automation, electrification and digital solutions, control technologies, software and advanced services, as well as measurement & analytics, marine and turbocharging offerings. Process Automation is #2 in the market globally.
Based on its deep domain knowledge, experience and expertise in delivering world-class automation products, systems and solutions, a wide area of complimenting digital and collaborative solutions across applications and sectors, the Process Automation business helps customers remain competitive, improving their ROI and running safe and productive operations.
Recruiting Manager Fredrik Österlund, +4621-34 04 10, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Magdalena Forsberg, +4621-34 47 19; Unionen: Krista Andersson, +4621-34 02 85; Ledarna: Leif Öhrberg, +4621-34 23 25. All other questions can be directed to Recruiting Consultant Tobias Nilsson, +46 70-821 53 31.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.