Aftersales Manager B2B

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Aftersales Manager B2B
The Aftersales Commerce & Service Business team at Lynk & Co is responsible for Aftersales developments and the integration with the objective to implement smooth customer end-2-end journeys and to increase operational efficiency.

In this role your main responsibility/objective will be to secure long-term B2B customer relationship

You have the great opportunity to be the face of the company for Aftersales related questions and one of the privileged superheroes interacting directly with corporate customer representing a vital pillar of our business. Yow will be empowered to take responsibility and decisions backed up by fantastic colleagues

The location of this position can be flexible, in e.g. Gothenburg, Berlin, Düsseldorf, Brussels or Amsterdam, and you will be able to work in a hybrid remote mode. The position reports to the Aftersales Development Manager.

What you'll do

- Face to selected B2B customer with regards to Aftersales related topics to secure customer relation
- Development and implementation of customer strategies Into Lynk & Co
- Planning, conducting, and following up on customer meetings
- Creation of Aftersales material and support Lynk & Co Team preparing customer visits
- Interaction and coordination with Network and Engagement Center to align and improve processes
- Co-build Aftersales Strategy for different customer channels


What you should have

- A university degree in business administration or a related field, or alternatively completed training in a technical role in the automotive industry with a high affinity for customer satisfaction
- Previous experience in a Key Account Management / Customer Coordination role
- Preferably you have a background from working in a business involving complex service/after sales processes
- Strong MS Office skills, especially Excel


In this role you will need to have an outgoing personality, with good communication skills and willingness to work in a fast-paced environment.

You need to have full professional proficiency in English since this is our corporate language.

What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest June 12. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Gerald Kelleter, gerald.kelleter@lynkco.com.

If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)