Aftersales Manager B2B

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Aftersales Manager B2B
The Aftersales Commerce & Service Business team at Lynk & Co is responsible for aftersales development with the objective to implement smooth customer end-to-end journeys and to increase operational efficiency.

In this role, your main responsibility and objective will be to secure long-term business-to-business (B2B) customer relationships. You have the great opportunity to be the face of the company for aftersales related questions and to interact directly with corporate customers representing a vital pillar of our business.

The role has several dimensions such as customer interaction, business development and operational execution. You will have the possibility to be a key contributor to the exiting journey to further develop aftersales. In addition, you will be part of and drive dynamic cross-functional work end-to-end.

This role is based in Gothenburg and will report to the Aftersales Development Manager. 

What you'll do

- Be the face to selected B2B customers with regards to aftersales related topics to secure customer relationship
- Develop and implement aftersales and customer strategies
- Have aftersales revenue responsibility within defined areas
- Design, optimize, and maintain relevant end-to-end aftersales processes within areas of responsibility
- Identify business needs as well as market requirements and implement appropriate solutions
- Drive, coordinate and follow up on execution of cross-functional operational processes
- Collaborate and be the link between the Engagement Center and the B2B customers


What you should have

- Solid experience in automotive aftersales
- Previous experience in customer facing roles such as Key Account Manager
- Background from working in a cross-functional context involving service and aftersales processes
- Previous leadership experience
- Result-oriented mindset
- Excellent people management and communication skills including creating strong collaboration and relationships with internal as well as external stakeholders
- A university degree in business administration, engineering, or a related field, or completed training in a technical role in the automotive industry
- Full professional proficiency in English since this is our corporate language and additional languages are meritorious


Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application as soon as possible, but latest November 6th. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Amanda Cullberg, amanda.cullberg@lynkco.com.

If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)