Agama Technologies - Senior Support Engineer

About Agama TechnologiesWith extensive experience and an industry-leading SW solution for monitoring, analytics and visualisation of video service quality and customer experience, Agama helps operators to assure optimal service quality, improve operational efficiency and increase customer understanding.We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Digicel, Etisalat, KPN, M7, Sky, T-Mobile, Nuuday and Telenor.Agama was founded in 2004 and has had a stable and profitable growth ever since. The company is based in Linköping, Sweden, and is privately held. For more information, visit www.agama.tv
Senior Support Engineer – Agama Technologies ABWe are expanding our Support team even more, come join us!
You will be one of our customers’ point of contact regarding how to use and how to configure the Agama system. You will handle support tickets, perform technical investigations as well as assist in integration cases and upgrades.You will also act as a link between our product teams and our customers, understanding their needs and requirements so that we can develop our product features accordingly.

In this position, you will- Understand the deployments at customers’ end, and the challenges customers are facing.
- Be working in close cooperation with the product department, sales, development, and our customers.- Play a key role in handling the support and integration cases for different customers to help them with their questions and problems.- Enhance our way of working - we can, and always want to improve!- Be part of interactions with customers to understand their requirements and their wishes which would get into a new feature in the product. What’s in it for You?Agama is a place where we grow together - we are eager to excel and learn even more.
- You will be the hero that solves our customers' problems.- You will become an expert in an industry-leading solution for monitoring, analysing and visualization of video service quality.- You will collaborate with media service providers all over the world.- You will have fun working with highly skilled co-workers and cutting-edge technologies. We believe that you need the following skills:- In-depth knowledge of RedHat / CentOS Linux OS, scripting in Linux environment.
- A strong educational background.- Troubleshooting of software issues in a Linux environment with a structured approach to solving the issue.- To some degree understand how TV services are being delivered using technologies like IPTV, DVB, OTT.- Know basic networking concepts in Linux environment.- To some extents have worked on with installing, upgrading software packages and configuring Linux system services in cloud and on premises Linux servers.
As a person you are:- Confident in creating structured written communications with customers to solve their problems, kindly and clearly explaining the solutions to any problem or question.
- An open, passionate person who shares our values, is a true team player and will enjoy working with the rest of us at Agama.- Holding a Swedish citizenship or Swedish permanent residence permit. - Fluent in English in both writing and speaking.
At Agama, we hire people for who they are and for their willingness and ability to learn, and if you are interested and willing to grow into other areas within Agama, then there are many career opportunities. Interested?If you think this job sounds interesting, please contact AS&B Executive, Mikael Jacobsson +46 725 130 690, also look at our website www.agama.tv and check out our Instagram to learn more about the fun time we have at Agama. Please apply as soon as possible but no later than 20/9 via www.asb-executive.se
Welcome to Agama and our office in the center of Linköping!