Agent support to our office in Stockholm

With less than 30 years in the industry, Ria has become one of the leading players in the financial services sector supporting millions of customers worldwide in staying connected and sending money across more than 150 countries all over the world. However, we didn’t become the world’s third largest Money Transfer provider in the blink of an eye. This spectacular growth is the fruit of the continuous efforts and dedication of our Ria employees. We understand and support our clients and our agents, who act as ambassadors of Ria in their stores. We also listen and work closely to our customers, who trust on Ria as the brand who has become a game-changer in the sector, applying beneficial rules for our customers and their families as well as delivering an efficient service. We’re proud of all our achievements and strive to achieve much more through the addition of dedicated, hard-working and passionate members to our team. Will you join us in making this a reality? We're looking for an Agent support for the Nordics with Stockholm as a point of departure. The foremost priority for an agent field support at Ria Financial Services AB is to improve the position of the agents in the market. You must have sales and customer orientation, be an analytical thinker and have an excellent understanding of the exchange rates and its effects over the clients’ activity - knowledge about “Revenue/Yield management” is highly valued. The person that we are seeking for is to be self-sustaining, humble, patient, business oriented and have a willing to succeed. You need a proficient level in the use of the Windows environment (particularly Excel) and an excellent command of English and Swedish, while knowledge of another language will be highly appreciated.
Reporting to the Business Development Director for RIA Sweden your main role is to improve the position of the agents in the Nordic market: setting a fixed competitive exchange rate, being careful in maintaining a competitive exchange rate, providing advertising media to optimize the image of the agents, solving doubts or helping them use the computer application.


You will be responsible for:
1. Attending the clients in the assigned area by phone, trying to solve their doubts and/or problems in a daily basis.
2. Monitoring evolution of the agents: keeping regular contact with them when their activity is diminishing or when we have information about the activity of RIA agent with the competition.
3. Assessing the satisfaction of the agent with the company service.
4. Doing periodic reports for the Management in order to undertake the right action for the development of it.
5. Visiting regularly the agents in their establishments.