AI Operations Lead

Nordea is a leading Nordic universal bank.

Job ID: 6548

The AI Hub is a newly established unit in Nordea with the mission to scale AI across the organisation to improve customer experiences, operational efficiency and insights. We are now looking for an experienced and motivated AI Operations Lead to support internal data science teams to successfully take AI solutions from idea to delivery across Nordea. You will work closely with data scientists, developers, product owners and business stakeholders to help them navigate through the AI lifecycle process and ensure effective implementation of best practice principles, policies, guidelines and tools.
We believe you have a passion for driving change and possess a unique balance of business acumen, IT operations expertise and effective interpersonal skills. The AI Hub is on a journey to advance Nordea into an AI driven future. This path is still being defined why you need to be comfortable with working in a dynamic environment and be adaptive, collaborative and have an open mindset.

About this opportunity

What you’ll be doing:
* Support business units and data science teams across Nordea with end-to-end execution of the AI lifecycle process and ensure that AI initiatives implement mandatory procedures, policies and practices
* Educate the organisation about Nordea’s AI framework including our AI lifecycle process, risk management guidelines, ethical principles and data science platform
* Act as a catalyst between the AI Hub and stakeholders in Business Units, Technology, Risk and Architecture to advance AI initiatives from idea to deployment
* Operationalize and contribute to AI governance documents such as the AI risk catalogue, AI Lifecycle checklist and model validation guidelines
* Collaborate with risk functions to drive model validation by ensuring that AI initiatives are properly documented and that risks are adequately identified, assessed and mitigated
* Assist business units with evaluation and onboarding of third-party AI technologies
* Drive the procurement process of new AI vendors including business case development, sourcing, risk assessment, architecture approval and contracting
* Contribute to the development and implementation of the AI roadmap
* Research and maintain a current view of the AI vendor landscape
* Work with business units to identify new AI/ML opportunities, peform proof of concepts and shape ideas into use cases to guide the design and development of new AI applications

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:
* You enjoy taking initiative and you bring solutions, rather than problems, to decision-makers
* You are goal-oriented, well organized and tenacious with a strong ability to drive initiatives forward, even in the face of challenges
* Awesome team member. You know how to develop relationships with key stakeholders, engage relevant people to solve for problems and inspire people to take action
* You have an analytical mindset and are motivated to understand and improve processes, procedures, and develop solutions to help drive efficiency and effectiveness
* You like to educate and become a subject matter expert on internal processes, tools and procedures

Your experience and background:
* Academic degree in IT, business administration or other relevant field with a strong motivation to continuously develop your skillset
* 5+ years of relevant work experience, e.g. as IT Consultant, Operations Manager, Business Analyst, Technical Project Manager or similar role
* Strong execution skills and problem-solving ability with a collaborative and goal oriented mind-set: you see opportunities rather than challenges
* Excellent communication, presentation and storytelling skills with very good level of English
* Strong stakeholder management skills with ability to inspire confidence and support for risk management and compliance
* Experience in managing complex projects in large organisations with multiple stakeholders
* Knowledge of the data science lifecycle process and machine learning techniques
* Good understanding of what it means to work with risk management in a regulated industry. Experience from the financial sector is of merit but not a requirement
* Experience from implementing standards, best practices, policies and tools and securing co-worker awareness and training within these areas
* Working knowledge of agile methodology. SAFe certificate is preferred but not required
* Experience in project management in a multicultural and multidisciplinary context, working with a diverse set of internal and external stakeholders

The role is based in Stockholm. If this sounds like you, get in touch!

Next steps
Submit your application no later than 27/04/2022. For more information, please contact Mattias Fras (mattias.fras@nordea.com), Head of AI Hub.
For union information, please contact Finansförbundet at finansforbundet@nordea.com or SACO at SacoNordea@nordea.com.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.