AM Coordinator

Are you customer-service oriented, and enjoy communicating with clients, managers and co-workers in a global setting? Do you also have a knack for coordinating work? If so, this could be the perfect job for you!

Sandvik IT is a support function with the mission of meeting the IT needs of Sandvik's business globally. This is done in an international environment within various areas of responsibilities such as IT architecture, management systems, process development, IT security and IT support, among others. Today, there are about 1000 people working in IT within Sandvik. We are now looking for an Application Management (AM) Coordinator for the Business Intelligence function, for a position located in Sandviken.

Key performance areas
As AM Coordinator, you lead and deliver application management globally. Your main responsibilities include receiving and planning AM assignments, and supporting resources in contacts with other parties (e.g., customers and suppliers). You work in accordance with the AM concept, handling incidents, problems and change, as well as developing and improving the AM methods and processes of our function, along with the function manager.

Your responsibilities also include:
- Allocating resources according to needs
- Following up and reporting to the customer (system owner)
- Following up internally and reporting in accordance with the AM concept
- Coordinating with partners (e.g. external suppliers) and following up on their performance, services, etc.
- Providing input (expectations and feedback) in the performance management process
- Escalating critical issues and risks to managers

Your profile
We are looking for someone with a Bachelor's degree, preferably in IT, or equivalent knowledge. You have experience from customer relations and customer businesses, and are fluent in English and Swedish, both in speaking and writing.

We place great value on your personal qualities, characterized by being organized, having strong leadership skills, the right mind-set, and the ability to coordinate work.

We actively work to create a workplace that is characterized by diversity and inclusion.

Contact information
For further information about this position, please contact:
Lotta Innerman, recruiting manager, +46 26 260 850

Union contacts
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than April 13, 2015. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 334911.

For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.

Recruiter
Renée Nordström


Sandvik is a global industrial group with advanced products and world-leading positions in selected areas ? tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2013 the Group had about 47,000 employees and representation in 130 countries, with annual sales of about 87,300 MSEK.