Analyst & Capacity Forecaster, Customer Service

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Analyst & Capacity Forecaster, Customer Service
We are establishing a state-of-the-art Global Engagement Centre operation, optimized for our customer target group with a high degree of automation and a dynamic, energetic, modern and welcoming customer experience. Today, we have one operational center based in Maastricht, Netherlands - supporting multiple markets. Tomorrow, we will operate from multiple cities around the globe. We will always be one touch away, whenever curious people or and beloved members needs us.

We believe that you are an unpretentious person who does not deem any task too big or too small. As a person, you are an analytical problem solver at heart and have great attention to details and want to be a part of building this function from scratch!

What you'll do

- Follow up and forecast interactions-, performance- and capacity levels in relation to set objectives and goals.
- Analyze performance and KPI-levels, conclude strategic actions needed to secure and increase customer experience.
- Develop the structure and methods for reliable reporting and support operational management.


What you should have

- Analytical mindset - you know how to twist and turn data to optimize insight!
- Passion for working with data - great if you, excel and/or power BI are best friends.
- A backpack with experience within the field, preferably (but not mandatory) a degree in economics, engineering or data science.


Being an Analyst & Capacity forecaster at Lynk & Co Engagement Centre, you are a collaborator and original thinker. Your imagination is as important as your expertise. You are an open-minded rebel who loves to challenge the norms!

What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that’s not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Cart tournaments, lunch dance sessions, after work get together etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We’re a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

We look forward to receiving your application as soon as possible, but latest November 8th. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to William Ahlén, william.ahlen@lynkco.com, +46 729 888 958. If you have any questions about the recruitment process, please reach out to Pernilla Hellestam, pernilla.hellestam@lynkco.com, +46 729 888 854.