Analyst, IT Support

Analyst, IT Support
Sweden, Vetlanda/Finspång
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose:
IT Analyst is mainly responsible for the overall health & smooth running of computer systems’ infrastructure and locally maintained & supported infrastructure at Hydro location(s) with the purpose to ensure Business users gain maximum benefits from those systems. This goal shall be achieved by full adherence to Hydro Global IT Architecture Standards & Global and Local Operational processes, as well as by maximizing the leverage of Global IT operational services and tools.
As IT professional of Hydro Global Business Services, the IT Analyst serves as GBS IT interface to the Location Business Customers. As such shall in any IT related decision making, he/she promote Global IT standards and in general standardization of IT tools to the Business.
Responsibilities:
For systems that are either location specific or centrally managed & shared:
• Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
• Installing or participating in installation of computer hardware, operating systems, applications, and any other IT infrastructure components used at the location(s)
• Monitoring and maintaining location specific infrastructure and Applications with compliance of Central and Local IT Operational processes
• Taking active part in incident resolution flow through a series of actions
• Working with global support teams to resolve both IT infrastructure and Application related issues.
• Taking part in IT systems change management flow.
• Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
• Replacing parts as required and maintaining user accounts within the locally supported Applications.
• Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
• Providing IT infrastructure support for and taking part in the roll-out of new Applications
• Prioritizing work and - in general - operating with compliance of GBS IT Service Level Agreement
• Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
• Maintaining the location specific part of the Active Directory
• Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
Requirements:
· Min. 5 years work experience on the field of IT Infrastructure
· Exposure to and understanding of a manufacturing environment is preferred
· IT Technician qualification is a must; IT Engineer or equivalent is preferred
· ITIL Certification is preferred
· Strong technical background and detailed understanding of MS technologies (server and client), as well as Networking (LAN) and the Applications in scope of the incumbent responsibilities is a minimum; Additional IT Infrastructure & Application disciplines are preferred (e.g. experience with VMware ESXi; competence in Microsoft SQL / Oracle Database management, etc.)
· Experience in Project work and in basic Vendor management processes is preferred
Fluency both in Swedish and English is a must