Application Expert to BI Operations

Would you like to be our new operational responsible for Cognos in a large BI Solution? Don’t miss the chance and take the opportunity to join our BI team.

BI Operations team is operating H&M’s Data Warehouse platforms which are mainly used by the Sales Controllers, Merchandisers, Area Controllers and other functions within the selling and buying organizations. The main use is to follow up the business of the entire H&M as well as in the local markets. The Data Warehouse solutions are one of the most important and critical systems at H&M.

You will be responsible for our Cognos solution from an operational perspective. With our architect and our development side you will be part of a production team that works with develop and maintain the application and platform solution.

Your main responsibilities will be system administration, implementations and upgrades.
You will be technical adviser and support our monitor and surveillance offshore team. Along with team both onsite and offshore you’ll constantly work on improving and maintaining high quality operational delivery of our high priority systems.

This is an opportunity for you to join a highly skilled and ambitious team in an expansive international environment. In your role you will collaborate within an extensive network ranging from our BI department to other systems and Infrastructure solutions. We are passionate about problem solving, analyzing and to keep a strong focus on constant improvement of the service and team delivery and we think you have the same mindset.

H&M is an exciting place for an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we’re expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world’s largest fashion retailers we can offer you endless career opportunities.


Your responsibilities

The job as an Application Expert at H&M IT comes with a lot of responsibility and fun. Some of the main responsibility is below tasks.

- Proactive work against IBM-Cognos
- Knowledge and proactive work in Windows/Cognos environment
- Capacity planning
- Work according to Incident/Problem/Change Process (ITIL)
- Continuously improve the application operation tasks
- Improved Maintenance (i.e. monitor, disaster recovery, manual routines etc)


Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.

And your skills include:

- Cognos knowledge
- Operation surveillance experience of business critical systems in an enterprise (complex and distributed) environment with high availability requirements
- Microsoft Windows Server 2012 Troubleshooting
- Incident Process and Change process (ITIL)
- Driven and accountable
- Ability to plan ones work and to work independently
- Communicative, positive and above all Service Minded
- Business minded
- Ability to learn and become technically skilled
- Is adaptive
- Work pro-actively

Desirable additional skills:
- SQL, Netezza, Informatica knowledge and Data warehouse solutions.


The IT department is an important part of the company’s business and carries out operations, software development and maintenance of the company’s systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers “Fashion and quality at the best price in a sustainable way”. The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.