Application Specialist

Role Summary/Purpose:

The Cellular Analysis and Tools application scientist within the Cell Analysis Modality will be responsible for providing the formal technical support during the sales process in the Benelux & Nordic region. Responsibilities may include providing the required scientific Seminars, pre-sale product demonstrations as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities will also include ongoing post-sale customer support.

Essential Responsibilities:

Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
Work with Sales Specialist(s) to meet/exceed territory sales targets. Conduct sales support related activities such as technical seminars, instrument demonstrations, and sample projects (Proof of Principle) within the respective territory.
Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships
Develop and maintain relationships with key customers. Manage customer expectations while providing a high level of customer support during pre- and post-sales support activities. Communicate with customers to help them understand methodologies, applications and how to use the product(s) properly.
Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
Support occasionally colleagues in other regions when the need occurs

Qualifications/Requirements:

Bachelors degree or equivalent knowledge and experience and proven related lab experience in Biology, Cell Biology, Molecular Biology or Biochemistry
Proven experience in sales or support role such as field applications, technical support, marketing, product specialist or product management
Experience in the field of High Content Analysis (HCA) and Microscopy with a good understanding of Imaging analysis software
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Strong presentation skills (public speaking and lecture experience desired)
Working knowledge of computers and their operating systems
Must be willing to travel (estimated 40+%)
Based in region Benelux & Nordics
EU work permit

Desired Characteristics:

Masters degree in Life Science related curriculum or equivalent knowledge and experience
Proven laboratory experience using Microscopy, Cellular Imaging Tools and High Content analysis instruments
Fluency in English & local language