Application Specialist

Are you a tech-savvy professional with a passion for application support and problem-solving? Do you find fulfillment in assisting others and thrive in a collaborative environment? If so, we have an exciting opportunity for you at Hantverksdata – the leading provider of specialized business systems for the construction industry. With over 50 years of industry experience, we continue to grow and are now seeking a talented individual to share their expertise as an Application Specialist.

As an Application Specialist, you will play a vital role in supporting our customers and driving our organization forward. Working closely with a dedicated team, you will provide top-notch support and assistance, helping customers navigate our business system through various channels, including phone and email. You will also have the opportunity to tackle complex challenges, finding innovative solutions tailored to our customers' specific needs. This position is perfect for someone who is passionate about leveraging their technical expertise to enhance customer experiences.

What you'll be doing

- Delivering exceptional customer support by promptly and effectively addressing technical issues related to our business systems for craftsmen.
- Collaborating with the team to troubleshoot customer inquiries and provide timely resolutions via phone and email.
- Assisting customers in navigating and optimizing the functionality of our software, offering guidance, training, and customized solutions to meet their specific needs.
- Identifying and reporting software bugs, suggesting enhancements, and actively participating in product testing and feedback sessions to contribute to the continuous improvement of our business systems.
- Staying up to date with industry trends, system updates, and best practices to provide knowledgeable and proactive support to customers.


- Excels in providing customer support and assistance.
- Has a strong background in application support or a related field.
- Is fluent in both spoken and written Swedish and English.

Preferred qualifications include:

- Experience working with ERP or finanical systems
- Familiarity with application support
- Previous experience in a customer support role.


Hantverksdata är byggt för dig som bygger landet. Vi erbjuder våra kunder marknadsledande molnbaserade affärssystem för entreprenad och servicebranschen. Starka tekniska lösningar tillsammans med en kundservice i världsklass för att vi efter 50 år kan fortsätta erbjuda den allra bästa upplevelsen för våra kunder. Hantverksdata är idag över 100 drivna och engagerade kollegor som arbetar i olika roller men med ett gemensamt mål. Vi använder vår breda kunskap till att skapa en positiv miljö där vi kan lära av varandra för att nå nya höjder tillsammans! Hantverksdata är en del av HVD Group som finns representerade i fem länder med över 250 anställda.