Application Specialist

Are you interested in Working with Document and Application Management?


In Swedbank you have the opportunity to:
- Work on group level in an interesting industry and really make difference

- Be the spider in the web with new relations to many parts of the company

- Get experience from new technologies, platforms and tools and be a frontrunner in the bank

- Learn and develop into new areas with new services evolving giving new career opportunities

What is needed in this role:
- Take care of daily process/application delivery and solve problems to secure quality of the service.

- Handle formalities like maintaining service records, governance documents and compliance duties for each service

- Solve incidents (usually not very frequent), find root cause, mitigate risks and propose solutions

- Handle Service Request as 2nd or 3rd level of support as the expert of the solution or process

- Proactively suggest and implement improvements for raising quality and maintenance efficiency

- Cooperate with external vendors e.g. their solution specialist to learn and find solutions and improvements

- Plan and estimate the work together with the team members and handle application Change Management

- Collaborate with the APO (agile product owner) to identify that’s the most valuable things to be worked on first

You have:

- Broad experience from “taking care” of services with system management related responsibilities

- Competence and drive to keep your services compliant & updated in Service and Project Management systems

- Preferrable experience from Document Management, Service Now, Jira and O365

- Good analytical and problem-solving skills as well as curiosity to be the real expert

- Understanding and experience from SaaS solutions and the relations with SaaS vendors

- Good feeling for when to do what and “how far to dig” to make sure we spend time on the right things

- Education: Academic degree in engineering, finance, legal, business admin. or other relevant area.

- Required language, Fluent in English and Swedish or Estonian or Latvian or Lithuanian

As our new AS You are able to:

- Build and maintain good relationships, drive fruitful discussions with the business stakeholders and end users

- Communicate the team vision/goal to counterparties in the bank to get their support on our journey

- Communicate well with social and humble competence (listen, ask questions, build trust)

- Be structured, systematic with interest in details BUT pragmatic, realistic, solution minded and delivery-centric

- Act as team player in the cross functional team and constantly improve the way of working

What we offer when you join us:
- An open, simple and caring culture.
- Opportunity to create the best experience for our customers.
- An international, sustainable and inclusive work environment.
- Development opportunities and advancement in your career.
- Flexible working options.
- Access to Group performance program, company pension plan, optional health insurance, and other benefits (https://www.swedbank.com/work-with-us/compensation-and-benefits.html).

Join our team and...
an exciting /challenging journey with a clear mission. In this new team we encourage drive, initiative and new ideas. We make a difference and are enthusiastic about what we do” Christian, your future manager

We are a “Value Stream” (aka Value Delivery Engine) with group wide responsibility for ”Infrastructure” which includes DM (Document Management) and IT Solutions for REFM (Real Estate Management). Our team responsibility is to implement and maintain a proper DM Structure & Governance (DM Directive) and to secure reliable and efficient IT services to Group Infrastructure who are responsible for REFM, Travel and Facility Services throughout the group.

We area a hybrid team with both Business-related task like defining/owning the Document Directive but also with more IT related responsibility where we evaluate, source and maintain solutions. We then need to analyze needs, propose solutions, coordinate sourcing/development activities and align with service providers as well as other internal teams." Christian Daveby, your future leader



We look forward to receiving your application by 15.10.2023.
Location: Sundbyberg

Contacts

Recruiting manager: Christian Daveby,+46 70 264 5078

SACO: Henrik Joelsson

Finansförbundet: Åke Skoglund +468 5859 0288

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.

LI-Hybrid