Application specialist / Business analyst

Passionate about making ideas a reality? Join our welcoming world of tech and let your ideas soar.

Group IT is a central organization, responsible for IT deliveries and services all over Saab. We see diversity as an asset and offer multiple opportunities for advancing in your career. By joining Group IT, you will work in an innovative environment with many skilled colleagues, contributing towards keeping people and society safe.



Your role

You will be a part of an agile team where you have great opportunities to influence solution, processes and working methods. The CRM service management team (CRM, Customer Relationship Management) is a cross functional team that has end-to-end responsibility and strives for an optimized way of working
for continued improvements in our service delivery.
As a CRM application specialist and business analyst, you will have an important role in both application management and development of the Saab CRM solution. The role includes business analysis, application configuration, test and release as well as access management, specifications, application support and system administration of Saab CRM based on Microsoft Dynamics 365 and Power BI, that is used across all Saab's business areas and countries.

The role will work across the business to elicit, analyze, communicate and validate requirements to deliver an enhanced CRM solution and outcomes to the business. It will also be key in support the Saab market unit in communicating with business areas and will require excellent analytical and problem-solving skills to drive change and improvement initiatives.
Based on your skills, you will be involved in IT projects for the introduction of new functions and parts of the solution, as well as the support and service management team with the task of ensuring that the application runs with maintained system and information security.



Your profile

You have a belief and conviction that efficient processes and the right use of modern tools can really make a difference and make IT a true business enabler for a large organization. You have a great interest in developing technical capabilities as well as processes, teams and individuals. Your most important quality is that you have the will, interest and commitment to learn.

To succeed in the role, you must be proactive and future oriented. Furthermore, we believe you have a customer oriented and business-like focus, with a good analytical and solution focused mindset. You are an excellent team player but also used to work independently. To thrive with us, you need to be service minded and like to work in an environment where conditions can change at short notice based on users' needs. Great importance will be placed on your personal qualities.

Required skills and experiences to be successful in this role:

* strong technical understanding and working knowledge of Microsoft Dynamics 365 (cloud & on premise) or similar CRM applications.
* excellent communication skills in speaking and writing (Swedish and English).
* proven experience in a business analyst role.
* strong skills in requirements gathering and documentation, including writing user stories and acceptance criteria.
* strong analytical and problem-solving skills.
* good understanding of functions, tools and processes in an IT organization.

Non-mandatory skills or experiences:

* experience with Microsoft Power BI, Microsoft SharePoint, ServiceNow, Azure DevOps, Confluence, Jira.
* agile ways of working in project and teams.
* experience working within a service and application support team.
* experience with software development, deployment, test and release management.
* basic technical understanding of IT infrastructure.
* fundamental understanding and awareness of information security and how this is applied in operational environments.

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply. You can send us your application in Swedish, or English, preferably in Swedish.



What you will be a part of

Behind our innovations stand the people who make them possible. Brave pioneers and curious minds. Everyday heroes and inventive troubleshooters. Those who share deep knowledge and those who explore sky-high. And everyone in between. ​

Joining us means making an impact together, contributing in our own unique ways. From crafting complex code and building impressive defence and security solutions to simply sharing a coffee with a colleague, every action counts. We encourage you to take on challenges, to create smart inventions and grow in our friendly and tech-savvy workspace. We have a solid mission to keep people and society safe.

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 22,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here