Application Specialist (Salesforce)

At Tobii, we want to empower businesses and professionals with revolutionary insights into human behavior using the powers of eye tracking and attention computing. We are already making it, and we want to leverage further. We need people who are modern product thinkers, have an eye for technology, and beyond ready to amaze customers.
Based at our HQ at Stockholm, our new Application Specialist (Salesforce) is the technical owner of our Sales & Marketing application services at Tobii, most importantly our CRM system Salesforce. You will work closely together with service owners to provide these application services for Tobii. As technical owner, your main responsibilities are to maintain and develop your applications based on Tobii’s and the vendor’s roadmaps, ad-hoc requirements, and our policies, frameworks, and guidelines. Further tasks are to solve incidents and to lead projects.
As an Application Specialist, this is what your day looks like:
Consult business requesters on the best technical solution for their requirements, together with other colleagues at Global IT and consider the bigger picture in the overall system / data landscape and impact on the business
Resolving incidents, service requests and problems for our business applications as 2nd / 3rd level support
Collaboration with the IT Core Infrastructure and IT Operations teams to install, configure, maintain, restore, or upgrade business applications
To prioritize, develop, test, deploy, communicate, and document changes and releases
Ensuring that application permissions are set up on a need-to-know/use basis and perform access control reviews. Ensure that we have the proper licenses for all our users
Supporting service owners in defining strategies how to develop our application services further
Occasionally manage projects and support the rest of the IT team by contributing to projects
Work together with software vendors or consultants to resolve incidents or change the applications
Documenting your business applications, ways of working and best practices

To succeed in this role and at Tobii, we would love if you:
Have a very good knowledge of business applications and their system architecture (e.g. CRM, ERP, communication & collaboration tools, HR systems), integrations, processes, best practices. Knowledge about Salesforce products is beneficial
Possess good business analysis skills: identify business requirements, consult stakeholders, find solutions with them
Have excellent English language skills verbal and written; able to communicate clearly towards users and colleagues within Global IT
Have knowledge of or an interest in query / scripting languages
Demonstrate agile way of working and data literacy
Have a bachelor’s degree preferably in Computer Science, Data Science, Business Intelligence, Information Technology, Economics or similar

Are you our next Tobiian?
Let us know about your background, experiences and where you’re heading. Submit your resume or LinkedIn profile through our website.
Being a Tobiian
We believe in diversity and equal opportunity. At Tobii we want you to be yourself and we welcome applicants from all walks of life. It’s all about passion, innovation and making things real. Each day is different here at Tobii, hopefully, this is something that motivates you! We want you to be comfortable at work so come in wearing high heels or flip flops as long as you feel that's who you want to be, we're looking for a good personal fit and believe that diversity is the spice of life!
Watch THIS video to learn more about us!