Application Specialist ServiceNow, for Tunstall, Nordics

For over 60 years, Tunstall Healthcare has pioneered the use of technology to support those requiring care & health intervention to live independently in their chosen home setting. The aim is to balance independence with reassurance, and provide tailored support which meets individuals' needs now and in the future.

Our solutions and services enable independent living, by defining new models of care and creating connected global healthcare solutions which support more than five million people daily.

Do you want to make a real difference to the lives of people around the world by joining an innovative and inspirational team?

Now you have the opportunity to apply for a new position as Application Specialist ServiceNow. You will be a part of our dedicated and motivated IT-department.

About the job:

As Application Specialist ServiceNow you will work with the day to day support administration, configuration and ongoing maintenance of the Tunstall ServiceNow Plattform. An important assignment in this role is to introduce, drive and manage change in our organisation.

Some of your principal tasks and responsibilities will be:

- Perform design and implementation tasks like requirement gathering, integration and testing.
- Configure solutions aligning to Service Management and ITIL Best practices.
- Perform system administrator activities for ServiceNow ITSM and CSM.
- Managing system updates.
- Implement and configure ServiceNow to enable ITSM processes. For example modifying workflows and configuration.
- Attend and contribute in ServiceNow steering meetings with all Nordic countries.
- Review and analyze the effectiveness and efficiency of procedures in ServiceNow.
- Train staff and users on the ITSM and CSM part of ServiceNow.


About you:

To be successful in this role we think that you have:

- 4+ years of overall ServiceNow (any module) experience in an administration role.
- Demonstrated analytical problem-solving skills and experience with root cause analysis and process improvement frameworks.
- Strong executive presentation skill set.
- Ability to drive change and to motivate, influence and gain commitment from stakeholders.
- Ability to make critical decisions while following company procedures.
- Conceptual understanding of ITIL version 3 and/or version 4.
- High professional knowledge in English.


About us:

People are at the heart of our trusted solutions. We integrate world leading smart technology with high quality monitoring and support services to give individuals increased independence, improved quality of life, and wider choice in their care options. Whether they are living with a disability, have a long-term condition or are in the later stages of life.

Our employees are our most important asset! Working at Tunstall, you will get the opportunity to develop your ideas, in a dynamic, open and helpful environment. Read more about what your future colleagues have to say about working at Tunstall here (https://careers.tunstall.se/pages/i-huvudet-pa-oss)

Contact and application:

Does this sound interesting to you? We would love to hear more about you!

In this recruitment we are cooperating with Cabeza AB. For further information, please contact recruitment consultant Malin Schultz: malin.schultz@cabeza.se. We are handling applications in a continuously and confidentially manner.

Location: Malmö

Sökord: ServiceNow, Tunstall, ITIL