Application Support

Application Support – Volvo Group Connected Solutions


Do you want to be part of a global organisation with more than 700 dedicated colleagues, leading the development of the Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading!
 
At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over 1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.  
 
This is us, your new colleagues
 
Consumer Services at Volvo Group Connected Solutions is responsible for the end user services, from idea to development and operation. Together with our partners and customers we create value through fantastic user experience and business enhancing services and products.
 
We are now looking for an Application Support within Support & Service Monitoring who is passionate about trouble shooting. Someone who wants to be part of securing that our connected services are available at all times by treating incidents with speed and attention. We think you are an experienced and passionate IT specialist who wants to be part of our team with highly engaged and skilled specialists who support the connected solutions offered by Volvo Group.
 
The role


The application support specialist carries out offline support and monitoring by in-depth technical trouble shooting in the backend systems. This requires a good understanding of the user roles, the architecture, the features and the services provided. It involves collaboration with teams based in Sweden, India and US.


Key Responsibilities are
Securing service availability by analyzing and resolving incidents
Identifying bugs and potential solutions
Contributing with solutions for automation and increased efficiency
Securing knowledge sharing and documentation
Managing service outage communication to customers and stakeholders



Your profile
 
Do you have the mind of a detective? Are you interested in digging down into details at the same time as taking a holistic view? Are you interested in working in a role where you can apply your analytical side, your curiosity and your social skills to find the root cause of an issue? Are you interested in working in a dynamic organization at the forefront of connected services?
 
We believe you are a person who finds it rewarding to identify solutions to problems. You have a pro-active approach and customer focus. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You are self-driven, but not afraid to ask for support.


Required Knowledge and Experience 
You should have a master’s degree within Software Engineering, Computer Science or similar
Knowledge and experience in SQL and scripting is key
Experience from Application support is an advantage
Knowledge in Java, Kibana and Cloud based micro services are an advantage



As we are a global and diverse company, most of the meetings and emails will be in English, hence you need to be fluent in both speaking and writing in English. Swedish is an advantage.


What can we offer you? 
 
You will be part of a team that creates great results through awesome people, strong relationships and a high performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.
 
Being based in Lindholmen Science Park in Gothenburg you will work in the heart of a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization. Here the development is massive, new buildings and companies are popping up almost daily!
 
Welcome to the heart of connectivity at Volvo Group Connected Solutions!
 
Want to know more? Contact us!
Linda Helamb, Manager Support and Service Monitoring, call +46 739 021186