Are you our new Scandinavian Customer Support Manager Health & Nutrion?

We are looking for a Scandinavian Customer Support Manager to our business line Health & Nutrion.

Do you have experience of leading and coaching employees working in customer service functions? Do you thrive in motivating and developing people, leading, planning and organizing the business function? Then you might be the one we are looking for.

About the position

Customer service Health & Nutrion is now transforming into a Scandinavian Customer Service organization current location in Sweden (Linköping & Malmö), Denmark (Ahlborg) and Norway (Hamar) with approximately 10 employees. As Customer Service Manager your mission is to build, improve and maintain lasting relationships with profitable customers and delivering a high-quality customer service experience. You are responsible for organizing, motivating the customer service team, and managing incoming case volume. Another important task is to communicate customer behavioral trends to other departments within the organization.

You will be reporting to the Business Director H&N Scandinavia and be part of the Scandinavian H&N management team.

Your main work tasks are to:


• Coordinate the work of the customer service team across the Scandinavian organization.
• Develop and optimize processes, instructions, and way of working within the customer service team and towards other departments.
• Meeting the demand of response time and uphold best quality.
• Budget responsibility for the Customer Service H&N.
• Personnel responsibility including hire and train the customer service team, dealing with any personnel issues, setting goals, developing, and coaching the team.
• Drive continuously improvement and world class services.

 Your profile


We are looking for someone with good leadership skills, a coaching approach, who sets the tone for a customer-focused environment. You establish good relationships with customers and employees and relates well to people at all levels. You have a genuine interest in both your own development as well as the development of others. You demonstrate an interest in and understanding of others and listen, consult, and communicate proactively. Goal orientation, taking initiatives, working under own direction comes natural to you.

To succeed in the job as Manager Customer Service, you have a higher education or equivalent work experience, documented experience as a leader within customer service or sales. It’s a merit if you have experience from laboratory and/or working with improvements following the Lean philosophy.

You need to be native in one of the Scandinavian languages, and have proficient level in English – both written and spoken.  

Our offer
When you join SGS, you are part of a commitment to enable a better, safer and more interconnected world through services that touch every area of human activity and improve millions of lives. We welcome curious, passionate and dedicated people that are ethical, moral and trustworthy. If you are ready to collaborate on an important mission and go the extra mile, we want to work with you.

How and when

The position is a new position due to the newly established Scandinavian SGS organization. It is a permanent position that we are looking to fill as soon as possible.

Contactperson

Do you wish to have more information about the position you are welcome to contact:

Agneta Isakovic, Business Director Health & Nutrition Scandinavia, +46(0) 73 633 83 84

Sounds interesting?

Welcome to apply, uploading your CV and a short description of yourself and your interest in the position. Please apply as soon as possible but no later than the 31st of March.

 About SGS

We are SGS – the world’s leading testing, inspection and certification company.
We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.