Are you our new Scheduling Specialist?

ABOUT THE POSITION AS SCHEDULING SPECIALIST

Webhelp is looking for a talented Scheduling Specialist to become part of our internationally well-known contact center team.

As Scheduling Specialist your goal is to support company’s assignments from scheduling point of view; ensure all schedules are prepared with good quality adhering to regional WFO & assignment specific processes, forecasted business needs, local labor law regulations as well as also take care of employees’ work & life balance. You will have great and supportive colleagues across multiple countries and offices.



RESPONSIBILITIES AND TASKS:

- Ability to make a schedule that meets contractual requirements and helps to improve employee satisfaction index, attrition and absenteeism.

- Coordinate staffing by labor law and collective agreements.

- Systematic and continuous close communication and cooperation with internal management regarding operations needs when scheduling.

- Other areas that support achievement of business goals with-in workforce management field, including but not limited to annual holiday planning, assisting account management with budget planning regards to forecasts.



REQUIREMENTS:

- Very good communication skills (both written and verbal) in English and Swedish;

- Experienced MS Excel user;

- Accurate & able to follow procedures, guidelines to the point;

- Flexible and takes responsibility;

- Outstanding time management and multitasking skills;

- Proactive and able to follow through to ensure desired results;

- Can handle stress well;

- Experience of scheduling tools (such as Teleopti) and previous work experience in contact center environment is a benefit.



WHAT YOU CAN EXPECT FROM US?

A salary based on your experience and skills level
International work environment (Webhelp employs 100,000 people all over the world), with many (also international) opportunities for professional and personal growth;
Work from home within Sweden;
Ability to develop contact center business knowledge;
Great team of colleagues and excellent working atmosphere.



START: As soon as possible, according to agreement

LOCATION: Home office within Sweden

EMPLOYMENT TYPE: Full time

WORKING HOURS: Business hours Monday-Friday

LAST APPLICATION DATE: 09.11.2022

Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.

By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 

Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.

More information can be found at www.webhelp.com (http://www.webhelp.com/)

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us

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