Are you our next German speaking Global Customer Success star?

We are now looking for a Global Customer Success star that must be able to speak German. This position is based in Stockholm at our Head Office.

At Mynewsdesk Customer Success is built on the ideal that to deliver long term value we must foster and partner with our customers throughout their time with us. We believe that a shared, intuitive and engaging dialogue - at every touchpoint - is key in supporting our customers achieve their communications and PR goals.

Our Customer Success Managers are able to guide customers in multiple channels and are expert multitaskers. As trusted customer advisers we work hard to create value through our tools and our services and encourage engagement in our platforms through coaching and feedback. We push hard to deliver the highest level of success excellence to all our customers, whether they are served locally or need help in a multinational marketplace.

To succeed as a CSM here you’ll need to be hands on, resourceful, analytical, adaptable, and organised. You are an exceptional communicator and an expert in building relations with your customers.

CSM responsibilities

- Own overall relationship with assigned customers - Tasks include: Increasing adoption, ensuring retention and improving satisfaction levels.
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training.
- Develop, prepare for, and nurture customers from onboarding to advocacy.
- Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
- Work to identify, analyse and/or develop upsell opportunities that are right for the needs of the customer and relay user experience to our product team.
- Advocate customer needs/issues internally through cross-departmental dialogue.
- Work with the global CSM team to develop the customer journey further and improve efficiency in our services.


Your qualifications

- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in roles such as AM or solution specialist.
- Good experience in SaaS service delivery or corresponding service models.
- Familiarity working with b2b customers and contacts of all sizes.
- Strong team player but a self-starter/finisher when called for.
- Working knowledge and experience in process and workflow documentation and adherence.
- Good knowledge of SEO or SMM workings.


Language requirements

- Impeccable written and verbal communication skills in Swedish and German.
- Further - Very high level of competence in English is a must and other widely used language will be seen as an advantage in this process.


Further professional requirements

- 3+ years of relevant customer facing experience - either in customer success, technical support, product/solution specialist or AM roles.
- Working experience in Enterprise level contact with Finnish customers will be seen as an advantage in this process
- 2+ years of experience with Salesforce, Force.com or other CRM platform.
- Prior experience in preparing for and closing sales deals with management or C level decision makers.
- You’re driven: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: You understand that if they win, you win.


If you choose to come and work with us, you will find that we offer a welcoming and inclusive environment with extensive development opportunities. You will have a fun and inspiring work environment with awesome colleagues.

We are looking for competent employees who can contribute to our business. Mynewsdesk works actively to ensure that our workplace is developing for everyone regardless of sex, age, ethnicity, sexual orientation, religion or disability.

Feel excited about this role? Then we’d love to talk to you!

Do not hesitate to submit an application today. We would like to have your application as soon as possible. Looking forward to seeing your application.

If you’d like more information on what it is like to work here at Mynewsdesk, go to our career site (http://careers.mynewsdesk.com/)!

Last date to apply is on January the 15th 2021. We look forward to hearing from you!