Are you the new manager for our Work Order Team?

Boost your career with us!

Four FM is expanding and developing rapidly, and as Manager for our Work order Team, you will have an amazing opportunity to grow with us and excel professionally. We know that our people are the foundation of our success and always value and reward dedication and drive.

We know that people are different and believe that our people will thrive when they have the possibility to plan and execute their work in their own way. You will have a large amount of freedom to plan your own days. We want to offer you the possibility to live up to your full potential, and at the same time enable you to have a healthy balance between work and personal life. We want you to grow with us for a long time!

In addition, we offer you training and support to make sure you continue to develop professionally, as well as a lot of social events, such as legendary corporate parties, exciting kick-offs, and much more!

Your mission

In this role, you will be a key player for Four FM and responsible for our Technical Customer Service, a Team we have chosen to call our Work Order Team, which today consists of eight members. You will support the Team and help prioritize, structure, and optimize the workflow. Our Work Order Team has various tasks and is absolutely vital to keep the business going and our customers happy!

Your mission will be to lead, develop and support your Team, making sure they have the tools to perform services of the highest quality. As manager, you will also be responsible for the Team's results and profitability.

Examples of work tasks

- Lead the daily operations in the Work Order Team

- Supervise the quality of the process
- Challenge the "status quo" to find new and better ways of working
- Perform the yearly one-on-ones with your Team members
- Perform yearly salary evaluations for your Team
- Report KPI's to the Senior Management Team


Your profile

We are searching for you who want to be part of a dynamic company that rapidly expands and develops. Who loves to work in an international environment with a lot of freedom and responsibility to plan and execute your work.

You need to be a skilled communicator with a sense of how to communicate with different persons from various cultures. Your mission will be to never lose sight of the long-term relationship with all of Four FM's clients.

If you were to have some technical experience, it will be seen as an extra merit, since a majority of the work orders managed by the team are related to the technical parts of the facilities, for example, HVAC, gates, fire protection etc.

As a Four FM leader, it is natural for you to step in and take part in the daily work to support your Team and lead by example. Your days will be a mix of handling work orders together with your Team and leading and developing the Team.

Qualifications

- Previous experience as a manager with responsibility for personnel
- Previous experience in customer service
- Comfortable using Microsoft 365
- Fluent in English
- Fluent in Swedish


Meet your team!

The Team operates in an international environment with multiple contacts with some of the most successful companies in the world. Their job is to keep track of the continuous work with the client's facilities and to handle new errands that the client needs assistance with. It could be anything from booking a vendor to repair a water leak, to assisting in a multi-million project renovating an entire building.

Our clients

All Four FM's clients are well-known international companies, companies in absolute world-class that expect our services to match! This gives you the opportunity to work with some of the most well-renowned brands in the world, always striving to meet and exceed their expectations for a premium service deliverance.

Work hours

Working hours are office hours Monday to Friday. You will have some flexibility to plan your own hours.

Duration

Permanent position (tillsvidareanställning).

Starting date

As soon as possible, according to agreement.

Location

You will be stationed at the very heart of the organization, the head office in Örebro, together with a whole crew from the Four FM-family.

Last day to apply

The last day to apply is 2023-01-29, but the position will be filled as soon as we find the right candidate, so don't hesitate to apply!

Application

Since Four FM's corporate language is English, we encourage applications in English, but applications in Swedish will also be accepted.

The Four FM-family

At Four FM we believe that the greatest results are achieved in a safe and open work environment where you can rely on your teammates. We prioritize close collaboration between the personnel on site and the management and provide opportunities to exchange experiences and knowledge, as well as laugh together. We promote a balance between work and family life and offer fair terms of employment.

Our core values are simplicity, transparency and responsibility. We believe that with the right amount of freedom and support, people will grow and deliver results way beyond the expected. We value potential and through hard work and dedication, you can develop within your role or excel to new challenges at Four FM. The first step is to apply!