Area Operations Manager

Do you want to play an essential role in our logistics department where you can use your analytical skills to make the right decisions forward and ensure that our customers get an amazing delivery experience? Even though your analytical skills are very important, we also want you to be a great leader to maintain and strengthen our courier community. To seize this challenge, we need you to be confident, bold and fully engaged to deliver beyond-the-ordinary stuff. Oh… did we even mention that you must thrive in an organisation with very high (!) speed?

We are now looking for someone who wants to manage our logistics operations and Rider organization in the biggest of our five regions: Stockholm. You will be based in Stockholm and be a part of our Logistics department, which is responsible for an amazing delivery experience from our partner restaurants to our customers in a safe and efficient way.

WHAT YOU WILL (BUT NOT ONLY) DO
To take responsibility of our local logistics operations in Stockholm (4 direct reports and a fleet size consisting of more than 500 delivery couriers)
To ensure that the delivery couriers and the team-leaders have all the tools and resources necessary to deliver excellent results
To drive strategic initiatives based on central strategy and manage the local team to reach set goals quickly
To ensure successful recruitment and performance management of our fleet in your region
To build and to continuously strengthen the courier community
You will work closely together with and report to our Swedish central team that is also located in Stockholm



YOU ARE
You are someone energized by the unknown, looking forward to learn every single day
Equipped with excellent analytical and communication skills
You are very detail oriented, structured and organized
Willing to give all you got to create the best customer experience possible within our field


REQUIRED QUALIFICATIONS
You have previous experience from leading or managing people
You have a relevant university degree or equivalent experience
You have excellent English skills, both written and verbal (Skills in Swedish or another language is a plus)
You like to use data to your advantage and you have a good command of Excel
You are a team-player with a strong drive that thrives when there is a lot happening around you
You are fast, problem-solving and hands-on when the situation demands it
You work in a structured way and can handle unexpected situations


WHAT WE OFFER
A full-time position, with six months probation period and the possibility to start immediately
An amazing opportunity to join a fast-growing company and being a vital part in the transition from delivering restaurant food only, to #delivereverything



If you have any queries or want more information about the role, please contact: Geert Wanders (Head of Rider Management) at geert.wanders@deliveryhero.com

THE PEOPLE
We are everybody. We are riders and couriers. We are people working within Marketing and Finance. It takes something special out of people to start a business and drive them to success. We have plenty of people still working here, who have been with our companies from the start.


What’s important to us is also to drive success in a sustainable way, both from a customer perspective but also an environmental. That’s why it is important to us to be carbon neutral, which we are from January 2020 in all of our European entities and deliveries. If this is important to you, then foodora just might be the place for you to grow and help us reach our targets - big or small.