Area Service Manager - Importer Markets

Importer Markets are responsible for the complete range of Volvo Penta products through its importers in the Middle East, Africa, Japan, South Asia, Central Asia, EU, South America, CIS countries, and Far East Asia. Importer Markets are today covering the Volvo Penta business in 88 markets through 55 importers.


You will be working with some of the most interesting countries, inspiring cultures, and individuals in the world!


The successful applicant will report to the Director Service Market Importer Business with the main focus to secure fast and qualitative technical support for our Private Importers.


You will drive and monitor the development of importers within your markets, supporting them with necessary initiatives to ensure their strategic growth. You will work closely with other functions within the team (Parts & Engine Sales, Service Market Development, and Competency Development and interface with central functions for reporting quality issues.


Performing technical and soft skill training activities for the importers in your market will be a natural part of this role. Responsible for coordinating technical competence initiatives cross-functionally with Industrial and Marine segment organisations. You will cooperate with other regions, OEMs, and end customers in your markets to report and solve technical issues.


This position is very important and enables Volvo Penta to build life cycle relations with customers and develop profitable key importers.


The successful applicant will have good technical knowledge, and be good at writing technical reports and the position requires the ability and interest to work in an environment where drive and teamwork are key factors. Experience in Quality reporting is a plus, to be able to read and write fluently in English and Swedish is mandatory, more languages are positive though we are working in a diverse region.


Travel is a natural part of this role but the digital transformation has started the journey to reduce the number of required face to face visits


Required qualifications
Technical education, Bachelor of Science or equivalent
Good understanding of diesel engine technologies
Skilled in mechanics and/or electronics
Knowledge of engine & transmission engineering
Swedish & English (written and spoken) is a must, additional language is an advantage
Able to use qualified IT systems for analyses and reporting
Negotiation skills

Personal qualities
Action minded, fast-paced, target-oriented
Business minded and flexible
Knowledge and respect for different cultures
Team oriented with the ability to work alone
Ability to manage occasional peaks in workload

For further information please contact:
Jon Adamson, Director Service Market Importer Markets, +46 31323324
Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.