Arlanda Station Supervisor

JOB DESCRIPTION (Station Supervisor)

JOB REQUIREMENTS

Ø Perform job duty according to company guidelines and requirements.
Ø Uphold and enforce company policies.
Ø Be able to perform multitask duty.
Ø Perform day-to-day operational duty completely according to the Job Description.
Ø Be responsible for administration task.
Ø Attend the local meeting as assigned by company.
Ø Keep mandatory documents updated as well as coping with internal and external audit.
Ø Liaise with company in terms of the new project implementation.
Ø Get in touch with airport community and business partners.
Ø Respond to passenger queries and complaint in timely way including baggage irregularity.
Ø Maintain and keep the company’s assets in good condition.
Ø Thai Speaking and writing at native level.
Ø Driver’s license

JOB DESCRIPTION

Station Supervisor

Q Supervise generally in operational matters according to company guidelines.
Q Report functionally to BKKGD BKKGD-A and SMT respectively and also cooperation/coordination, and response to GD requests/instructions.
Q Keep close relation with local THAI offices towards common goal or objective.
Q Regularly engage with Arlanda Airport and Star Alliance Communities.
Q Attend local meeting (i.e. AOC, SAAT) representing THAI and report to superior.
Q Keep good relation and also coordinate with GHA and all authorities i.e. Airport Authority, Customs, Border Force, Slot Coordinator and Quarantine in order to secure smooth flight handling.
Q Establish and maintain various local procedures as required by company instructions e.g.
LERP, LSI, LLCP and responsible for the correct application of these instructions.
Q Arrange Local Meeting as per year plan activities.
Q Issue LSPM and also instruct all concerned staff (City / Airport / Cargo and Handling agent) to familiar with LERP and LSPM.
Q Perform Thai Security Checklist as per SPM 11.2 Page 2-4 twice a year.
Q Perform Dangerous Goods Training Record annually.
Q Update Company manuals and brief to all concerned staff and GHA.
Q Keep close co-ordination with C&C (Control and Command Center) and station concerned in operational matters relating to the aircraft operation.
Q Issue or supervise all types of reports i.e. Station Log, Station Report, MSR, MSS etc. and submit to the superior.


Q Handle / Adjust Staff Roster, Crew Procedure.
Q Monitor / Evaluate Handling Agent staff performance.
Q Arrange Monthly meeting with Handling Agent.
Q Attend meeting with Station Service Department (BKKGD).
Q In case of irregularity, Report and Consult with superior for intermediate plan.
Q Brief Handling Agent Staff for the intermediate plan to handle the irregularity case.
Q Perform all station administration e.g. invoices check, apply training program, review ground handling contract, review other relevant contract etc.
Q Administrate THAI’s property and equipment falling under jurisdiction of the station including reporting insurance damages and/or losses in accordance to regulations.
Q Provide MAAS to VVIP, VIP according to company guidelines.
Q Perform day-to-day operational duty with coordination with C&C and report to SMT.
Q Coordinate with ARNAF for ULD utilization on cargo loading as well as controlling of standard ULD stock control.
Q Consideration for ULD utilization for baggage loading as per passenger booking and connecting passenger booking.
Q Position in front of check-in counters to provide ambassador services to all passengers especially Gold Card Holder and Business Class passengers.
Q Perform check-in supervision according to company procedure.
Q Well planning for station activity improvement.
Q Perform other duties assigned by superior.
Q Perform Load Control document check at least 1% of all departure flight per year but minimum 20 flights. Whenever there is errors fell into Category 2 or 3 in loadsheet and supporting document the additional copy shall be forwarded to BKKDG-A Team 1, email dg.manual@thaiairways.com.
Q Whenever Dangerous Goods are onboard, make sure that DGR NOTOC is issued by GHA and signed by PIC. Send DGR NOTOC to dgr.bkkop@thaiairways.com immediately after departure. (refer to TDGM 1.7 Responsibilities)
Q Issue iQSMS if there is discrepancy found at station.
Q Authorize DGR (table 2.3 A) on behalf of SMT.
Q Ensure GHA to make report, take photos and make DG Occurrence Report (refer to TDGM 15.3) including report the occurrence to iQSMS and SMT.
Q Ensure a report is submitted to CAAT via email flightreport@caat.or.th or other competent Authorities if there is a incident/accident about DGR., or if undeclared dangerous goods are detected, use element URL in iQSMS.
Q Complete e-Station Log, insert information relating to Special Information such as Delay Reason, Special Incidents may have in “Irregularity” tab sheet.
Q Maintain mandatory courses are valid.


Safety, Security and Health & Safety

Q Monitor and ensure compliance with THAI and Swedish legislation for the safety and security of member of staff, customers and equipment.
Q Comply with Health & Safety requirements and ensure work environment is in safe condition.