Asset & Property Management - Head of Service Management

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What’s in it for you

The newly established Asset & Property Management organization has the ambition to create the best possible Workplace, by creating and facilitating locations, experiences and togetherness that bolster productivity at all worldwide sites we operate in. 

Service Management has the overall responsibility to plan, lead and coordinate services management at all sites within the region. The team also secures adherence to applicable laws, legal requirements and permits and secures that all relevant legal inspections are made. 

Right now we are looking for a Head of Service Management, who has the ability to understand the customer needs and bring that into user service delivery practice in combination to meet cost demands. 

What you’ll do

In the role as Head of Service Management your main tasks - together with the team - is to be responsible for the user-related (soft) services in Sweden . Communication with customers regarding changes, plans and using their feedback to improve user satisfaction is of key importance. The role drives efficiency by challenging the suppliers and by improving ways of working and processes to strengthen the delivery. The role handles updated data records for the services in needed systems as well as keeping control of expenses vs budget as a base for the improvement work and to support the Workplace delivery overall. The role is the business representative in the specification of the services, in contracting with suppliers as well as ensuring service level agreements with customers and ensuring it is aligned with legal framework and compliance.

You and your skills

Being part of a global team, the successful candidate will have leadership experience, at least 5 years, with proven good results. You have excellent service skills and a high customer focus to be able to support the organization. On a personal side, you are a strong communicator who has proven ability to network and build trust, on all levels and across  functions. You have strong business acumen and legal competence to be able to handle service agreements and financials. You are open to new ideas, take initiative and have high morals and integrity. Last but not least, you act as a role model, are action-oriented, show judgement, and can handle conflicts.

How to learn more and apply

Does this sound like your next challenge? Please apply for this no later than 5th of June 2022, enclose CV and cover letter written in English. Note that due to GDPR we cannot accept applications through e-mail. We will be reviewing applications continuously, so don't wait to apply. If you have additional questions regarding this opportunity you are welcome to contact hiring manager Anders Gustavsson at anders.h.gustavsson@volvocars.com. For questions regarding the recruitment process, please contact recruiter Andreas Antefelt at andreas.antefelt@volvocars.com. We look forward to receiving your application!

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