Associate  System Administrator

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job?
Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.
Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.
We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!
If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...
As an Associate Systems Administrator you will: 
· Work globally, with a team of system administrators in a 24x7 environment to respond to tickets
· Work within the guidelines of security and compliance requirements, including ISO 27001, GDPR, PCI, eDiscovery, HIPPA, SOC II 
· Troubleshoot hardware and software issues both remotely and in-person.
· Ensure a smooth IT transition for new starters and leavers.
· Assist with the standard build of our corporate operating systems, including macOS, Windows; ensure successful remote and physical laptop deployments.
· Maintain asset inventory, including regular physical stock checks.
· Document and maintain accurate installation and procedure guides.
· Troubleshoot technical issues; diagnose and work with third-party vendors as necessary to provide technical resolution – Liaise with 3rd parties(I.e. vendors), as required on a case by case basis
· Perform IT Storage room maintenance consisting of hardware recycling, and ensuring a proper disposal of redundant equipment according to current EU directives/guidelines
· Monitors and responds to network security events 
· Stays current with the industry to evaluate and propose new technologies as required 
· Maintain occasional availability during out of office hours as required
· Perform other job-related responsibilities as required

Qualifications:
· 1-3 years of experience preferred.
· Certification in a technology preferred 
· Bachelor's degree: or Associate's degree preferred 
· Extensive experience working in large enterprise companies
· Experience with various cloud computing and NAS/SAN solutions preferred 

Skills:
· Strong verbal and written communication skills
· Thorough understanding of Windows & Mac OS
· Experience with Office 365.
· Knowledge of Active Directory.
· Ability to install, upgrade, and maintain PC workstation hardware.
· Ability to work well within a team and simultaneously use one own's initiative.
· Ability to learn quickly and demonstrate excellent problem-solving skills.
· Ability to prioritize tasks.
· Strong focus on customer service and user experience.

Bonus points for:
Experience or familiarity with the following technologies is considered a plus
· Experience with IT ticketing systems, such as Zendesk, Jira
· Mobile Device Management (JAMF)
· Experience with AV conferencing solutions


Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status