AT HOME Customer Service Advisor - Swedish Market

Description
Are you looking to take on a new challenge within the e-commerce fashion industry?
Your future project:
Our client is an international renowned brand that has revolutionized the way the world dresses by creating American Sportswear icons.
They are present in over 70 markets, with 600 stores and 4.000 selected retailers.
Today, they continue to challenge convention and make clothes for the courageous, the curious and the creative, a community of people who believe you should never stop learning.
If you want to be part of this community, join our team today!
Your responsibilities:
- You will provide an exceptional and personalized customer service via phone, email, social media and chat
- You will provide response and resolution of users' inquiries within the SLA
- You will have the opportunity to work on additional tasks connected to keeping up the service performance, quality and customer satisfaction
- You will maintain service and product knowledge and expertise associated with appli-cations specific to individual customers
- You will follow all processes and procedures of the project and escalate potential ser-vice issues to management
Hours and Benefits:
- Full-time (39 hours/week) contract
- Schedule for 39 hours: From Monday to Friday from 09:00 to 18:00
- Salary for 39 hours/week: 20.000 Euros gross/year + up to 2.000 Euros gross/year in bonus
- Opportunity to join an international team
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Why apply?
- A large variety of discounts with our partners
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries!
- Referral program
Requirements
That's you:
- Native level speaker of Swedish plus fluent English
- You are passionate about the fashion industry
- You are empathetic and enjoy communicating with customers while providing a solu-tion to their request
- Ideally, you have previous experience in the e-commerce business
- You are creative, outspoken and eager to learn
- You feel comfortable in fast paced environments and easily adapt to changes
- You have working knowledge of IT platforms and applications

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
Referencia
RRQ22-007294-2-SWEDEN