B2B Service Manager

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. We employ 286,000 people across 80 countries with annual sales of US$216.7 billion. To discover more, please visit www.samsung.com.

Do you want to be a part of one of the world's most successful electronics companies?

Samsung is now looking for a B2B Service Manager. In this role you will have the overall responsibility to develop our Nordic B2B Service department with 6 direct reports. You will be an important part of Samsung?s continuing growth in the B2B business and have a lot of internal- and external contacts. You will be working in our Kista Office; the role includes travel in the Nordic region.

You will be working with:

- Continue to build up the relatively new B2B service organization
- Supporting B2B Sales
- Preparing service recovery plans and work with Nordic countries B2B Service Account Managers
- Preparing and set Regional Service Strategies for IT and Mobile B2B products
- Supporting and align service strategies with sales and marketing team on IT and Mobile B2B products
- Ensuring service deliverables are met in accordance with service plans and KPI:s

Suitable background:

- At least 5 years? experience from the B2B Business within the IT- or Mobile industry
- Experience from the service or maintenance field e.g. prizing and services
- Experience from B2B Service Development
- Experience from a leading role with direct reports
- Knowledge of Business Solutions (IT Solution, SW and Telecom)
- High levels of computer skills (MS Office)
- Excellent communication skills in Swedish as well as English, another Nordic language is a plus

In the role, it is important that you have excellent communication skills and coaching ability. As a person you are driven, proactive and have the ability to handle many stakeholders. Samsung is a dynamic company in a fast moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives.

Selection and interview process is ongoing; therefore please apply as soon as possible but no later than 2014-04-06.


We look forward to get your application!