B2B Software Support Engineer (German Speaker)

Are you interested in the cloud business? Then join one of the largest software providers in the world and support customers in expanding their business. 

Your responsibilities and impact as a B2B Software Support Engineer will be: 
Advice and support companies on technical issues
Contact by telephone (inbound and outbound), as well as in writing via e-mail or online chat
Resolve technical issues via platform together with the customer;
Identify relevant processes and provide appropriate feedback to other teams

Your skills, qualifications, and interests you need to succeed in this role: 
A native level of German and a good level of English
Enthusiasm about business and affinity for technology
Basic knowledge of these topics is required for this position: Technical issues include M365 technology (SPO, EXO), basic Active Directory troubleshooting (users, mailboxes), API and networking related issues
Knowledge of the value and impact that a good customer experience can create 
Being an attentive listener, comfortable and skillful at communicating with people 
Having good negotiation skills or showing keenness to learn
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugal for an international career and life experience
Having a valid Portuguese work permit (required)

What´s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time or part-time options on rotating shifts (Mon-Fri, 8 AM - 6 PM)
Salary conditions (*) – 2 options:
a) Including free accommodation (shared flat, all bills included): 1.500 € gross/month (based on level of experience)
 b) Excluding accommodation: 1.690 gross/month (based on level of experience)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
private health insurance included from the first day of contract signature
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during the training period if successful (4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company: 
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!


Required language: German