B2B Support Agent | Stockholm | Experis

On behalf of our client within the Electronics industry, we are now looking for a Finnish and English-speaking B2B Support Agent in Stockholm. You will be a part of the Customer Satisfaction team and handle all the after sales activities. Welcome with your application!

Location: Stockholm
Scope: Full-time position
Length of the assignment: ASAP - November 2023

Job Description
In this role you are expected to assist with professional customer service by, with the customer in focus, troubleshooting and supporting each individual customer regarding following products: Air condition, monitors, hospitality TV, LFD, Laptops, Knox support for mobile phones or any other future released products aimed for the Nordic B2B market.

You will be:

* Handling of customers / cases by telephone and mail
* Following up selected cases to ensure that solution / service is performed according to agreement
* Independently of mainland area, managing incoming B2B cases from various sources
* Registering/logging of service cases within 15 minutes of the end of the call

Who are you?
For this role we are looking for efficient, structured and curious person. You are driven, service-minded team player, who loves working in a fast-paced environment and taking own initiatives. Fluency in Swedish, Finnish and English is a must.

Further, we expect you to have:

* Great skills of handling computer and phone calls simultaneously
* Great skills of using a computer as a work tool, such as being able to navigate easily between different systems
* Able to communicate cross functionally through various departments and stakeholders
* Medium/high experience of Outlook and word
* Basic/medium experience of Excel
* Experiences working with SLA targets
* Minimum 1 year Experience from technical support by phone, for similar products

Nice to have:

* Experience from technical support for screens, monitors, TV:s, Laptops or other NPC products
* Knowledge of another Nordic language is a plus

Working as a consultant at Experis
Based on what you know, what ambitions you have and what needs our customers have in the short and long term, you can create a career with us or gain experiences on the way to your career goal. Experis is in every way a flexible workplace. We have several of Sweden's most attractive companies as customers and our task is to match the right skills with the right assignments.

About Experis
Experis is a world leader in IT competence, project solutions and managed services. As the need for IT skills increases, we assist our customers in developing their IT infrastructure, applications, cloud services and cybersecurity. Through Experis Academy, we educate people both in relevant technical skills and other crucial "soft" abilities. We grow and develop talent as well as businesses. Experis is located all over Sweden and is together with Manpower, Jefferson Wells and Talent Solutions part of the ManpowerGroup Group. Read more at: www.experis.se

How to apply
Apply by registering your resume. Selection of candidates is ongoing, do not wait with your application! We do not accept applications through e-mail, but if you have any questions about our positions or about the consulting role, contact Cosultant Manager Antra Volujevica antra.volujevica@se.experis.com