B2B Support Agent to Samsung!

Do you have at least one year from technical support by phone regarding electronical products? Do you always provide high quality service towards clients? A meritorious and long assignment awaits… please continue reading!
About the position
Perido is looking for a B2B Support Agent to Samsung, a multinational electronics and information technology company. This assignment is based in Kista, just outside Stockholm city.
Your daily tasks
Here you’ll play a key role providing customer service to Samsung’s customers regarding their products. You’ll troubleshoot and guide in the various cases. This is what you can look forward to and also what will be expected from you:
Handling of customers / cases by telephone and mail.
Follow up selected cases to ensure that solution / service is performed according to agreement.
All agents deal with all countries, with shared responsibility.
Correctly register customer interactions and contacts to ensure the best possible experience
Be careful and responsive not to miss important information.
To keep what has been agreed upon, as well as follow up on the customer's case as needed.
Independently of mainland area, being able to manage incoming B2B cases from various sources.
Regardless of who received and started a case, take ownership of, and complete the case across the entire supported product range.
With the greatest care and understanding handle service & support matters.
Registration/logging of service cases must be done within 15 minutes of the end of the call.
Positive attitude towards Samsung products, Samsung as a brand, and Samsung customers.
Punctual, loyal, reliable and good advancement.
Ability to log and compile problems and solutions.
Ability to build strong, long-term customer relationships using the above points.
Have an understanding of flows and contact routes. Both internally and externally.
Log all incoming calls

Your qualifications
We are looking for you who have a genuine interest in customer support and feel safe in customer contact because you have experience of working with this. You must have a very good ability to work together and be a flexible team player. Furthermore, you are passionate about providing a high level of service and have a professional attitude towards both customers and colleagues. As a person, you are solution-oriented, results-driven and hungry for your own personal development.
Requirements
Great skills of handling computer and phone calls simultaneously
Great skills of using a computer as a work tool, such as being able to navigate easily between different systems
Able to communicate cross functionally through various departments and stakeholders
Able to handle sometimes angry customers contacting support
Medium/high experience of Outlook and word
Basic/medium experience of Excel
Experiences working with SLA targets
Minimum 1 year experience from technical support by phone, for similar products
Fluent in Swedish and good in English, both speech and writing

Meritorious
Experience from technical support for screens, monitors, TV:s, Laptops or other NPC products
Knowledge of another Nordic language is a plus

Contract type and hours
Full time. Assignment for two (2) years. Start ASAP.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions, you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 32903 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work. This includes our co-workers, clients and consultants. Through customer and employee satisfaction surveys we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. Our vacancies can be found within several different industries, including banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. We are affiliated with collective labor agreements to certain safe and secure work environments for all our employees.