B2B Support Agent to Samsung!

Do you have at least 1 year experience from technical support by phone, for similar products? Do you have excellent communication skills in both and English and Swedish, as well as an understanding of the Finnish language? If you are the service minded and driven person for this role, then we suggest you send us your application as soon as possible!
About the position
Perido is looking for a B2B Support Agent to our client Samsung, their goal is to devote the company’s talent and technology to create superior products and services that contributes to a better global society. In order to achieve this, they set a high value on their staff and technologies. You will be a part of the Customer Satisfaction team which handles all after sales activities in the Nordics. You will be based at their office in Kista, just outside Stockholm.
Your daily tasks
In this role, you will be working with the customer in focus, while troubleshooting and supporting each individual customer. You will assist with support about the following products: air condition, monitors, hospitality TV, LFD, Laptops, Knox support for mobile phones or any other future released products aimed for the Nordic B2B market. Your tasks include the following:
Independently of mainland area, being able to manage incoming B2B cases from various sources.
Regardless of who received and started a case, take ownership of, and complete the case across the entire supported product range.
Registration/logging of service cases must be done within 15 minutes of the end of the call.
Positive attitude towards Samsung products, Samsung as a brand, and Samsung customers.
Ability to log and compile problems and solutions.
Ability to build strong, long-term customer relationships.
Log all incoming calls as instructed.



Your qualifications
To succeed in this role, we see that you are an efficient and structured person. You are curious, loyal, driven and you enjoy finding new solutions to the customers questions. We hope that you are a service minded person, who wants to share your knowledge and competence with your colleagues. You also welcome feedback and ways for you to develop in your role. Furthermore, we see that you strive when having lots to do, and you know how to prioritize your work.
Are you the one we are looking for? Please send us your application in English or Swedish as soon as possible!
Requirements
Experiences working with SLA targets
Minimum 1 year experience from technical support by phone, for similar products
Knowledge of MS Office
Great skills of handling computer and phone calls simultaneously
Able to communicate cross functionally through various departments and stakeholders
Excellent communication skills, both oral and written Swedish and English
Finnish speaking



Meritorious
Experience from technical support for screens, monitors, TV: s, Laptops or other NPC products
Knowledge of another Nordic language is a plus



Contract type and hours
Full time. Consulting assignment for 2 years, start as soon as possible.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously. The recruiter responsible for this position is Fredrika Lundmark, you can reach her via fredrika.lundmark@perido.se.
If you have any questions, you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 33104 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work, this includes our co-workers and consultants. Through questioners that cover well-being we uphold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. More vacancies can be found on our website; www.perido.se/lediga-jobb/