B2B Technical Account Manager

Flightradar24 is a leading provider of flight data to many of the most exciting brands in aviation and beyond, from all over the world.
Within our Commercial Services Team, Flightradar24 is looking for a professional and experienced Technical Account Manager to drive the wide-ranging technical aspects of our B2B data sales and business development activities. From expert support to advanced product enhancement, you will play a vital role throughout the life cycle of our professional data services in keeping Flightradar24 at the forefront of this industry.
The position is open to candidates who will work at our hybrid office-remote workplace in Stockholm, Sweden. Relocation is not offered for this role.
What you’ll do
Lead the technical management of our B2B commercial flight data services, ensuring an exceptional customer experience
Build and maintain strong customer relationships based on a high level of professionalism, technical expertise and a solution driven ethos
Expertly analyze and create insights into our flight data in relation to new sales and business development opportunities
Efficiently manage the high-quality investigation and resolution of customer queries, providing expert advice and support
Build a deep understanding of our B2B services and products, maintaining a keen eye on identifying areas for constant improvement and development
Effectively collaborate with our internal software development teams to assist in the proactive monitoring of our data services and lead customer communications around data service maintenance, upgrades and unexpected in-service events
Strongly contribute to the successful implementation, testing and release of new digital data sales products and services, such as B2B APIs and data analytics tools



Who you are
Enthusiasm for digital data services, data governance, data sales and excellent technical account management. Experience in coding and knowledge of aviation is a big plus
A great communicator, comfortable with both writing and speaking to diverse stakeholder groups including internal and external engineering teams as well as executives on technical and non-technical matters alike
Dedicated and self-driven problem solver with high attention to detail and an interest in collaborating creatively with a diverse set of customers around the world
Professional business mindset with the ability to prioritize requirements and keep overall objectives in focus
3+ years of relevant experience, preferably with technical data services or business account management
Strong written and verbal English skills



About Flightradar24
With over 3 million daily users, Flightradar24 is the world’s most popular flight tracking service. Our app regularly tops the App Store and Google Play Travel charts. We also offer a wide range of commercial services and our customers include many of the biggest names in aviation.
We're constantly adding new services and improving existing products. To help us meet those challenges, we're looking for creative, collaborative and tech-savvy applicants to join us.
Benefits of working at Flightradar24 include:
Opportunity to impact a service with millions of end users from all around the world
Flexible and social work environment with free beverages, fruit, and snacks
Modern office in the heart of beautiful downtown Stockholm, Sweden
Being part of a diverse team with 20 nationalities and 6 continents represented