B2B Technical Support Engineer to Samsung

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

We are looking for a B2B Technical Support Engineer to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, a 2 year contract starting ASAP with possible extension.

The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence—and commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.

Job Description: As a B2B Technical Support Engineer you will support the B2B Division. Your main responsibility will be to support product and solution issues within Samsung, for partners, and in end customer environments for LED/LFD/HTV products in the Nordics, in close cooperation with quality and R&D operations in Korea. Job assignments also include:

Identify and analyse quality issues on LED/LFD/HTV products


Advanced diagnose and troubleshooting of LED/LFD/HTV products


Support Samsung Authorized Service Partners with training and guidelines


Support CS technical engineer in daily operation within the Nordics


Escalate product quality issues to Samsung production and development operations


Manage implementation of new system logics and follow up with partners


Identify and solve critical issues in end customer environments


Support presales and post sales issues on site and partner pilot tests


Support problem solving task-force activities for products and solutions


KPI management and analyzing data


Suitable Background: Experience from working with service and support of LED/LFD/HTV products


Knowledge from working with Magic Info, Reach Solution, Teamviewer, and LSM 


Broad experience in solutions and technical support from professional LED/LFD/HTV business


Strong knowledge of IT-infrastructure management and IT department operations


Good knowledge and understanding of both software and hardware of modern LED/LFD/HTV products


Technical degree preferred, alternatively exceptional track record


Your Profile:  We are looking for a person with a genuine interest in B2B electronics and aftersales. To be successful in this role you need to be energetic and self-propelled with a short learning and the ability to find new solutions to complex problems. We also see that you have:

Good priority skills and judgment of situation urgency


Short learning curve and ability to adapt and take initiative in unfamiliar situations


Analytical with ability to tackle a problem by using a logical, systematic, sequential approach 


Exceptional ability in structured problem solving and innovative out of the box thinking


Exceptional ability to take initiative, drive tasks and daily operations self-propelled


Exceptional service mind towards internal stakeholders, pratners and end-customers


Good knowledge in Microsoft Office applications


Strong communication skills in English 


Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.

We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 


A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.


Participate in fun activities and events.


Generous preventive health care through beneficial discount on gym membership