B2C Service Manager to Doro

Presentation

Poolia is recruiting a proactive and business-oriented B2C Service Manager to Doro. You will be responsible for developing Doro Care’s service offering. The position is full-time and placed at the head office in Lund.

Would you like to contribute to the future success of the market leading provider of telecare solutions B2C? Do you want to work in a successful and expansive company? We offer a highly motivated team and responsibility from day one in a growing global company.

Please submit your application as soon as possible as we continuously make a selection for interviews.

Arbetsuppgifter

As our new B2C Service Manager you are overall responsible for leading the strategic project of defining, launching and driving the B2C service offering in the Doro group.

Our B2C service consists of providing relevant services to our elderly target group in relation to our telecommunication devices and our staff in our alarm receiving centers at Doro Care. This is to help them stay connected to the world in an easy manner and assist in having an easier and more enjoyable life.

Your task will be to take complete ownership of the process from development to launch and implementation:

• Plan and present service program
• Develop sales strategy to present branded programs to new customers (B2C)
• Execute and present all new product initiatives
• Manage stakeholders internally as well as externally
• Budget control and time schedule

You will cooperate with the company's marketing, sales and product organization.

The position will require some travels in Sweden and abroad.

You will during the start-up report directly to the CEO of Doro Group.

Utbildning/erfarenhet

You have a Bachelor’s or Master’s degree and we believe that you have at least 5 years of relevant experience from providing and developing services (preferably B2C).

In order to be successful in the position we also believe that you have previous experience from business development and project management in an international environment.

We are looking for candidates who are both market oriented and product oriented. You have a good technical understanding and you want to work closely with the sales and product organization.

Fluency (oral and written) in English and Swedish is required for the position. You are a good communicator and have a professional written language.

For the right candidate this is an exciting opportunity. You should be motivated by developing products and programs for our elderly target group. You have an entrepreneurial spirit combined with the experience from a service organization.

To be successful as B2C Service Manager you should have:

• Experience from providing and developing services, preferably B2C
• Experience as a project manager with proven experience in business development
• Ability to work independently and be self-motivated and successfully complete deadlines on time
• Team management skills
• Strong problem-solving skills
• Financial aptitude and have the ability to effectively build and manage a budget
• Be able to accept and enjoy a flexible, versatile and sometimes changing work environment
• Capable of establishing and maintaining positive working relationships internally and externally

Företagsbeskrivning

Doro develops telecom products and services for Seniors to lead full and rich lives: to do things they want to do more easily as well as the things they thought they might never do. The global market-leader in senior mobile phone, Doro offers easy-to-use mobile phones and smartphones, mobile applications, fixed line telephony with loud and clear sound. Within Doro Group, Doro Care offers social care and telecare solutions for elder and disabled persons for independent and safe living in their own homes. Doro AB is a Swedish public company and its shares are quoted on the Nasdaq OMX Stockholm exchange, Nordic List, Small Companies. Net sales of SEK 1,838 million were reported for 2015.

Please visit doro.com for further information about the group.

Vår kunds hemsida

www.doro.com

Sluttext

Please apply by registering your CV here on our website. Click on the "Ansök" button to the right. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail address is registered.

Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.

Language

en-GB